Senior Client Services Coordinator

Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
Job Summary
The Senior Client Services Coordinator is responsible for providing exceptional dedicated or shared support to an assigned broker or team of brokers. The Senior Client Services Coordinator provides quality administrative and marketing support services, including project management, drafting presentations; listings preparation; complex transaction administration; creating and editing marketing materials; and some client support.
Core Responsibilities:
Marketing

• Serve as a brand champion by implementing and maintaining a high standard of design, format, and production
• Create and execute print and digital materials for brokers' listings (offering memorandums, BOV's, etc.) to brokers' and clients' satisfaction
• Initiate and manage overall marketing campaign for brokers' listings (eblasts, websites, events, etc.)
• Update and maintain property listings on various websites (Colliers.com, CoStar/LoopNet, RediCatylist, RCM, Crexi, etc.)
• Create and coordinate content for templated and/or semi-custom business development (pitches, proposals, invitations, etc.)
• Create and compile customized client and customer information packages including matrices, maps, aerials, demographics, etc.
• Maintain records of correspondence, complete marketing update reports and client activity reports
• Write or edit content for spelling, grammar, and layout
• Conduct market research and compile information (real estate market facts and figures, ownership information, comparables, demographics, community drivers, chamber information, etc.)

Administration

• Balance multiple activities and projects at a time for multiple members of the team
• Assist the business unit with administrative tasks, such as entering expense reimbursements, entering third party invoices, scheduling business-related meetings and appointments, updating pipeline reports, submitting Million Dollar Club applications, etc.
• CRM/Database management with multiple target populations
• Provide general administrative support (e.g., file management, general office maintenance, and correspondence)
• Assist in management and coordination of transaction (listing agreements, RFPs, LOIs, confidentiality agreements, commission agreements, etc.) and due diligence processes
• Complete deal sheets and submit completed deals and supporting paperwork into Our Deals
• Maintain brokers' Colliers-branded resumes and profiles on various social media and networking outlets (e.g., Colliers.com, LinkedIn, Twitter, Facebook, ACBR, CoStar, etc.)

Client Support

• Liaise with clients to coordinate information, organize meetings, and obtain required documentation
• Liaise with broker(s) regarding listing inquiries
• Other duties as assigned

Required Knowledge, Skills, and Attributes

• Bachelor's degree
• Minimum 2 years of related experience preferred; relevant experience may be substituted for education.
• Previous commercial real estate experience considered an asset
• Intermediate proficiency with Adobe Creative Creative Cloud: InDesign and Acrobat
• Basic proficiency with Adobe Creative Creative Cloud: Photoshop and Illustrator
• Intermediate to advanced proficiency with Microsoft Office Suite
• Exceptional customer service, organizational, and prioritization skills
• Strong work ethic
• Excellent time management skills with ability to work quickly under pressure, deal with multiple deadlines, effectively handle stressful situations, and work with minimal direction/supervision
• Excellent communication, follow-through, and follow-up skills
• Strong editing and proofreading skills
• Ability to solve problems involving several options in situations
• High degree of professionalism and passion for success; ability to interface with top level executives
• Self-starter and team player with a strong attention to detail

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Make your next move an expert one and join us as we lead the industry into the future.
Direct applicants only please, no agencies.
Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.