Client Relations Coordinator

We are a top, fast-growing, family law firm in Alpharetta, GA seeking a results-driven, compassionate, and engaged Client Relations Coordinatorto join our high-performing team of A-Players. Our team strives for excellence in everything we do, and it’s reflected in how quickly we are growing!

You're the individual we are searching for if...

• You have visions for success and are a team player who puts the team first and not themselves.
• You have the confidence and determination to reach goals while pushing past any obstructions ahead.
• You know how to move quickly and with certainty.
• You are driven to improve and grow your skills continually.
• Sales comes easily to you.
• You maintain an upbeat attitude and have the capability to see the opportunities that come with every challenge.
• Quality matters to you and you put it at the top of your list of priorities.
• You are passionate and are always working to learn, evolve, and go above and beyond.
• You take pleasure in creating, preserving, and keeping positive relationships with others.
• You are sympathetic and understand the needs of others.

If this sounds like you, we want to hear from you!

$60,000 - $70,000 with additional incentives and bonuses!

NOTE: This position is NOT a remote opportunity and requires reporting to the office located in Alpharetta, GA. 

$60,000 - $70,000 + bonus

• You’ll be one of the first touch points in the prospect journey, so how you represent the company and interact with prospects is pivotal to your success, as well as the company’s success.  
• You’ll be in charge of conversing with initial prospects, accurately qualifying them and educating them. You will be their point of contact when they come on board with the firm, and you’ll provide exceptional support throughout their client journey, developing real relationships with clients and helping them through their unique situations. 
• You will work closely with the Sales Manager and the sales team to help support all sales initiatives, follow-up, and administrative processes.   
• You’ll get to exercise your pristine written and verbal communication and interpersonal skills on a regular basis (active listening, communicating, reflective listening, speaking clearly & concisely) with prospects, clients, and your internal team. 
• You’ll have the opportunity to set goals and identify actions that should be taken to achieve those goals.  

Responsibilities include, but are not limited to: 

• Initiate and receive calls from prospective clients that come through existing marketing channels. 
• Accurately qualify prospective clients by asking the right questions and educating them to determine if they are a “right fit” client for the firm. If yes, provide a quote and convert them into a client. 
• Start the client journey with new clients to ensure a seamless transition to the legal team.  
• Follow up daily with prospective clients you’ve communicated with in the past that may not be ready to move forward yet.  
• Receive online forms from prospective clients, enter them in the CRM, and perform initial reach out. 
• Test different sales scripts, sales approaches, qualification criteria, and coordination strategies to always improving the client experience.  
• Send videos, texts, reminders, and important communication via email to prospects and clients. 
• Track all inbound and outbound activities (calls, emails, communications) in the company CRM system. 
• Keep accurate details, critical documentation, and notes in contact records on a daily basis. 
• Maintain and manage an organized pipeline of prospective clients.
• Develop and nurture relationships with prospects and clients. 
• Meet and/or exceed quotas as an individual sales professional and as a team led by the sales manager. 
• Coordinate with other team members and departments to optimize the sales efforts.

Two or more years of the below career experience is REQUIRED: 

• Experience in successful inside sales.
• Exceptional customer relationship management.
• Strong written and verbal communication skills.

Compensation & work expectations:

• Competitive with bonus and growth opportunities.

Our VIP Client’s Company Culture:

• Personalized Solutions: We tailor our legal representation to serve each clients’ individual needs and objectives in a professional and empathetic manner.
• Open Communication: Our team provides our clients ongoing communication with full transparency when it comes to their individual case and unforeseen obstacles.
• Zealous Advocacy: We are our clients’ most trusted partners during this difficult time and they are 100% confident in our ability to protect their rights and resolve immediate concerns while protecting their long-term interests.