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SalaryJob Description PGI
Position:
Commercial Account Executive
Reports To:
Chief Operating Officer
Essential Functions:
Assists producer in procuring new business and handles sales and servicing of commercial lines clients and prospects in an accurate and timely manner to exceed client expectations. Manages customer relationships and is directly responsible for the preservation of our customer base using commercial insurance knowledge.
Position Summary
Requires committed, energetic and empathetic listener with excellent communication skills, a commitment to serve others, ability to multi-task, problem-solve and who has a desire to achieve and continually learn. Individual must be detail oriented, accurate, organized and efficient.
Business Development
- Participate in preparation of new and renewal submissions and obtains underwriting information and developing marketing strategies.
- Handles new business submissions and provides rates and quotes to Producer.
- Provides rates and quotes on renewal coverages/policies as requested, selling new or expansion opportunities when appropriate.
- Coordinates with Producer to solicit additional coverage from existing clients at time of renewal.
- Keeps informed of industry developments through review of trade press and by attending company training meetings on new coverages and products.
- Provides professional after-sales support to enhance the customers’ dedication to our agency.
- Remains in frequent contact with our clients to understand and respond to their needs.
- Responds to complaints and resolve issues in a professional and timely manner.
- Efficiently manage resources to maximize daily production and customer relationships.
- Communicate to Account Managers regarding the account review information and the binding of new and renewal business.
New Business
- Prepares documents for new accounts as they are assigned.
- Receives and assesses quotations from companies.
- Prepares proposals and reviews with Producer in a timely manner.
- Assists Producer with presentation of proposals as requested.
- Checks new policies and prepares for delivery to client within 2 weeks of receipt.
Renewal Business
- Conducts ongoing risk management reviews of commercial lines accounts to identify inadequate coverages or limits and discusses findings with Producer.
- Prints applications 90 days prior to policy’s expiration date for Producer/Insured review.
- Prepares surveys as needed for renewal business.
- Reviews quotes, prepares proposals and discusses with Producer in a timely manner.
- Maintains controls on renewal expirations and binders on an ongoing basis.
- Handles policy and claim processing situations with client and/or company personnel as needed, including the ordering and checking of endorsements, cancellations, audits, reporting forms, etc., and delegating when appropriate.
- Coordinates with bond department for client requests for bonds and certificates.
- Maintains direct communication with producers, company underwriters and insureds in servicing assigned accounts.
Office Efficiency
- Agency objective is to be highly profitable.
- Utilizes and strives to improve the agency management systems, its related workflow and interface advances.
- Utilizes, organizes and maintains client, prospect and carrier records, account folders and computer files in accordance with established procedures.
- Performs other responsibilities and duties as assigned.
Knowledge, Skills and Ability Requirements
- 10 years of experience in the insurance industry.
- Must be an excellent communicator with strong verbal skills.
- Competent computer skills, particularly Microsoft Office products including Word, Excel, and Outlook, and the ability to master the agency management system is highly desirable.
- Detailed, accurate, and a creative thinker.
- Self-directed, organized and efficient, able to work with many managers.
- Must be able to work with minimal supervision to achieve expected results.
- College preferred.
- Property & Casualty Producer License.
Disclaimer
The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. All employees must also demonstrate positive personal and interpersonal behavior and attitude with customers and employees in order to ensure a high level of expertise in supervision and general management.
