Collections/Client Relations Coordinator

As a member of the Accounting Department, the Collections/Client Relations Coordinator performs collection activities associated with outstanding/delinquent account receivables.

ESSENTIAL FUNCTIONS:

• Review status of assigned accounts, particularly for delinquent receivables.
• Provide guidance to Collections/Client Relations Assistants for all related matters.
• Proactively identifies potential collection issues.
• Prioritize workload to ensure maximum client coverage.
• Mail monthly reminder statements.
• Make 45-day “gentle inquiry calls” to confirm receipt of invoices.
• Proactively works with assigned attorneys to maximize collection efforts.
• Heavy contact with Firm clients via telephone, e-mail and correspondence.
• Develop and maintain positive relationships with internal and external clients.
• Respond to client inquiries on a timely basis; provides copies of invoices and or billing & payment analysis, as needed.
• Research client discrepancies, e.g. short payments, duplicate payments, etc.
• Act as a liaison between client and Firm to ensure any discrepancy has been corrected.
• Update collection notes in ARCS (Accounts Receivables Collections Software) on a timely basis.
• Schedule necessary follow-up tasks in ARCS.
• Proactively monitor accounts for pre-approved discounted payments and handle submission of any necessary write-offs to clean-up account balance.
• Prepare and submit write offs approved during routine meetings.

ADDITIONAL FUNCTIONS:

• Perform other collections responsibilities and special projects, as required.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:     

• Associate Degree or equivalent work experience required. Bachelor’s degree in Accounting preferred.

Experience:

• Minimum of five years collections experience in a law firm (preferred) or other professional services organization.

Knowledge, Skills, & Abilities:

• Elite Enterprise, ARCS 3 and ARCS 2G experience a plus
• Strong mathematical skills, attention to detail; high level of accuracy a must.
• Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast paced environment.
• Exceptional oral and written communications/client service skills.
• Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
• Ability to work well independently as well as in a team environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time.  Walking and standing is often necessary in carrying out job duties.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as:  preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will.  Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation.  If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer - vets, disability