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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
We are currently seeking specialists in our Global Commercial and Credit department supporting credit risk and collection efforts for Corporate Client accounts.
The primary responsibility is to build a relationship with our clients to help them manage any credit risk including collection efforts on delinquent balances on Commercial Credit accounts. Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of outstanding balances. In addition, candidates are expected to include handling inbound and outbound calls, managing account referrals through the dialer, offering payment solutions and ultimately supporting the client through a hardship.
Minimum Qualifications:
- You will work as a team player within the structured service center environment which also include individual responsibilities
- The successful candidate will be a top performer with a proven track record of success
- They will be individuals with both competitive and strong will to win attitudes
- Minimum 2 years of recent collections experience, or 3 years of sales experience with some collections experience
- Proven experience in negotiating in depth payment arrangements
- Ability to manage multiple tasks within stringent time frame's while maintaining accuracy
- Moderate to highly analytical individual with strong financial acumen
- Excellent written and verbal communication skills
- Extremely flexible and adaptable in a changing environment
- Proficient PC skills (MS Office) and web knowledge
- High attention to detail and ability to adhere to American Express practices, policies, and procedures
Preferred Qualifications:
- Call center experience
- Inbound/outbound call blends experience
- Knowledge of Fair Debit Collection Practice Act and laws
- Experience with Risk initiatives as they pertain to client level risks
- Commercial collections experience
Additional Details:
- Hours of Operations: Monday-Friday 6:00am – 6:00pm Phoenix time (8:00am-8:00pm EST)
- Hybrid work schedule (3 days in the office – 2 days WFH)
Salary Range: $20.00 to $24.00 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
