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Form of work
SalaryStateServ provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.
Essential Functions
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
1. On a daily basis, reviews AR Aging Report or related materials to actively manage, identify and prioritize accounts at risk. Using discretion, takes the appropriate action or directs other AR staff as appropriate to contact, communicate with and address aging AR. This may include but is not limited contacting via email, phone or letter and then tracking activities.
2. Performs research on accounts of all sizes and levels of risk to reconcile and determine a course of action and address in a timely manner. This may include but is not limited to reviewing account contracts to determine if AR discrepancy is valid and assess impact of the discrepancy. Processes a credit memo, pursues collection or escalates as appropriate.
3. On a regular basis, reviews aging AR to initiate finance charges and late charges. Incorporates assessments into statements and letters and sends to delinquent accounts.
4. Following standard internal guidelines, arranges for and sets payment plans for delinquent accounts to maximize payment opportunity and reduce DSO, while maintaining effective relationships.
5. Collaborates with accounting and finance team as well as cross-functionally to research accounts, ensure accuracy of information, maintain and foster client relationships and refine internal processes that result in increased effectiveness of billing and AR efforts.
6. Develops procedures and tools/dashboards to regularly report the status of AR and Collections to executive leadership. This includes but is not limited to regular standardized reports on all past due accounts.
7. Performs or directs a variety of research on potential clients as well as processes credit applications to ascertain credit worthiness. Using independent judgment and discretion, makes recommendations to executive leadership on potential terms and conditions of the contract.
Marginal or Additional Functions
1. On occasion, this role effectively supports the team by participating in bill review, identifying inaccuracies, formatting customized bills based on client need and capturing accurate information in the accounting software.
2. Performs other duties as assigned or apparent.
Supervisory and Managerial Responsibility
- This position will develop and direct billing and AR support staff and will act as a resource to others. This position may have direct reports.
Knowledge, Skills & Abilities
- A general knowledge and understanding of business processes, accounting and Collections as normally obtained through the completion of an Associate’s degree in accounting or a business related field.
- A solid foundation in an accounting environment as obtained through six years progressively responsible experience in an accounting department
- A minimum of one to two years’ experience performing business to business collections
- Experience in the healthcare or medical fields in which incumbents have gained an understanding of durable medical equipment is strongly preferred
- At least 2 years proven experience in a senior or lead role in which incumbent provided direction, training, coaching or guidance to others is required. Supervisory experience is strongly preferred
- Ability to develop and foster internal and external relationships is required to effect change as described above
- Must be able to perform high work volume with minimal errors and supervision
- Ability to maintain confidentiality concerning financial and customer transactions
- Strong mathematical, analytical and reasoning skills when assessing delinquent accounts and taking the appropriate action as described above
- Critical thinking skills are required to analyze, assess and recommend terms and conditions for potential clients as described above
- The ability to collaborate and influence in the absence of formal authority
- The ability to effect change and accomplish objectives through others is preferred
- Excellent communication, written and organizational skills are required as is a self-directed approach
- Strong interpersonal skills are necessary as is the ability to remain professional during situations in which clients or internal stakeholders may be frustrated
- Good organization and prioritization skills are required to maintain momentum on AR, collections and billing activities as described
Travel Requirements and Conditions
- Minimal travel may be requested but not required
Work Environment, Conditions and Demands
- Work is generally preformed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
Physical Requirements and Demands
- Work requires sitting for long periods of time in which incumbents may focus on a monitor. The ability to utilize office equipment is required.
Additional Position Information
- No additional information is applicable
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
StateServ- offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!
