Credit & Collections Specialist Ii

As a full-time Collections Specialist - you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Ready brand, in a high-volume environment:

• Promote carrier retention and reduce bad debt by collecting monies owed for claims previously paid on the carrier's behalf via telephone, e-mail, SMS and other forms of communication from delinquent active carriers and non-pay disconnected accounts while remaining in accordance with State and Federal privacy and collection laws.
• Ensure all delinquent accounts are either collected or resolved in accordance with our defined collections policy to maximize financial performance and effectively minimize write off Accounts Payable.
Live the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.

Primary Responsibilities:

• Manage the extent of Ready Claims' AR Balance sheet by working an extensive and revolving caseload of accounts to call and collect on through task and time management.
• Once a resolution is obtained for each claim owed, serve as the primary manager of the Carrier's account with Ready as it pertains to claims by documenting, maintaining, and updating the Carrier's profile within RMIS to bring about Yellow-listing, Black-Listing, Deactivation, or Reactivation statuses.
• Maintain positive relationships with our carrier partners insomuch that escalations are minimized, and a resolution is obtained.
• Facilitate all payment requisitions for claims owed to clients by accurately filling out the requisite paperwork, attaching the necessary supporting documentation and submitting to department leadership in a timely manner.
• Process all payment recoveries for monies owed to Ready by carrier paid in error. These include but are not limited to monies owed for Dry Run Fees, COTG, Accounting Errors and other Recovery situations.
• If required, manage the processing of loads offset to pay for Recoveries and/or claims owed instead of direct payments.
• For accounts that are sufficiently delinquent, prepare the account for 3rd party collections through the proper notification and case management.
• Report to management on previous collections efforts as required in the Monthly State of the Claims and Collections meeting.
• Remain available during business hours to speak to carriers via email and phone calls to resolve outstanding debts.
• Escalate claims to previous case owner when carrier's have questions and concerns regarding the reason for balances owed.
Negotiates with carriers to agree upon arrangements for payment, extends disconnect dates when required and processes payments by telephone (credit card, checks, etc.

Skills Required:

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
• 6 months experience working in a direct customer contact position.
• 6 months experience using a computer in a work or non-work setting.
• Proficient in Microsoft Applications including Word, Excel, Outlook, and PowerPoint.
• Advanced written and oral communication skills.
Experience handling and de-escalating stakeholder concerns.

Preferred Skills:

1 or more years successful experience in a call center customer service, telephone sales or credit and/or collections environment.

USD 17.40 - 26.06 per hour
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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