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SalaryDEPT OF ENVIRONMENTAL QUALITY
We are looking for results-oriented, driven individuals with a thirst for problem solving.
At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent, science-based environmental regulation; and clear, equitable engagement and communication; with integrity, respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality, today and for future generations.
We are currently looking for employees who are committed to our Agency, passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our mission
BILLING AND COLLECTIONS SPECIALIST
Job Location:
Address: 1110 W. Washington St
Phoenix, Arizona 85007
Business and Finance
Posting Details:
Salary: $50K - 52K
Grade: 19
Closing Date: Open Until Filled (First review of resumes: 02/21/2024)
Job Summary:
As a Billing and Collections Specialist you will play a crucial role in ensuring timely payment and accurate billing. You will be responsible for engaging with clients in our regulated community to answer questions and follow up on payment. You will be an integral contributor to continuous improvement and quality assurance activities. This position will also assist the department with billing, updating customer contact info and other collection efforts. While dealing with our community, maintaining a respectful and empathetic tone is crucial. Effective communication skills are essential for successful collections.
You will be part of a highly collaborative revenue team that is always striving to improve processes and find the most effective path forward. We highly value the input of our team members and believe that diverse perspectives lead to better outcomes. Your opinions and ideas will be actively sought, listened to, and considered in our decision-making processes. You will also be a supporting part of our important and vital environmental mission. We are looking for a team player with a solid work ethic, problem solving skills, and a strong desire to succeed.
Job Duties:
- Responsible for tracking and following up on collection status to ensure timely payment.
- Answer incoming calls and emails, and provide great service.
- Perform account reconciliations and updating aging reports.
- Dispute resolution - partner with internal finance team and program teams to resolve disputes.
- Maintain accurate records of interactions. Properly document phone calls, emails, and any new contact information.
- Billing and invoice entry as needed.
- Assist with mailings and other outreach tasks.
- Follow through to ensure completion of open items.
- Assist with weekly mail log and check deposits as needed.
- Research and update customer contact info for returned mail and invalid email addresses.
- Use both external and internal sources to find the most up to date information.
- Cross-train on other revenue functions as needed.
- Keep procedures and standard work updated as changes arise.
- Participate in process reviews and problem solving for driving continuous improvement.
- Assist the team as needed with other billing, revenue, or collections related tasks as needed.
- Update data for metrics and tracking.
- Follow established standard work and adhere to government accounting guidelines and regulations.
Knowledge, Skills & Abilities (KSAs):
- Ability to enter data accurately and quickly.
- Strong attention to detail.
- Experience collaborating in teams and strong interpersonal skills.
- Excellent customer service and communication skills.
- Proficient in the use of MS Office (Word, Excel, Access) and/or Google Suite.
- Strong general PC skills, managing multiple screens, folder navigation, etc.
- Proficient in Gmail, Google Docs, and Google Sheets.
Selective Preference(s):
- Prior experience in accounting or finance preferred.
- Knowledge of general accounting principles, methods of maintaining accounting records, and/or government accounting principles preferred.
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
- 10 paid holidays per year
- Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- A top-ranked retirement program with lifetime pension benefits
- A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
- An incentivized commuter club and public transportation subsidy program
- We promote the importance of work/life balance by offering workplace flexibility
- We offer a variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Retirement:
ASRS Lifetime Benefits!
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting HPO@azdeq.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
