Collections Specialist

What you will be doing as the Collections Specialist:

• Responsible for the follow-up performed on insurance balances accounts to ensure payment without delay is received from the insurance companies
• Resolve balance on assigned accounts including using insurance web sites, phone calls, collection letters, referral to agency and financial assistance program, and discussing with supervisor and manager.
• Perform collections activity based on collection queue/production goals.
• Maintain a working knowledge of client policies and procedures.
• Review every account on receivable report and take appropriate action with insurance according to departmental procedures
• Review insurance payment, enter any payment-related allowances and transfer whatever is patient responsibility
• Ensure timely billing
• Resolve outstanding insurance balances by using various collection techniques to follow up with guarantors and third party carriers

What you will need as the Collections Specialist:

• High school diploma or equivalent.
• Minimum 1 year experience in collections, medical billing, customer service in a medical setting, or equivalent with a proven track record of meeting production goals on a regular basis.
• Experience in insurance, collections, or related area preferred.
• Experience in providing training and feedback to less experienced collectors.
• Experience with standard office software products a must.
• Experience with Microsoft Office suite and standard office equipment (copier, fax machine) a must.