Collections Representative

Duties

Contact companies to collect outstanding debts and payments

·Negotiate payment plans and arrangements with debtors

·Maintain accurate and up-to-date records of all collection activities on collection management software system

·Follow legal and ethical guidelines in debt collection practices - Provide excellent customer service to debtors, answering questions and addressing concerns - Utilize telemarketing techniques to effectively communicate with debtors

Responsible for communicating with customers on open credit issues

Responds promptly to customer inquiries for information and documentation requests on their accounts

Responsible for direct communication with client credit and collection managers on an as needed basis regarding past due customers

Responsible for preparing collection letters and following up for payment

Conduct internet research with respect to companies sent to collection