Cnic N6 Helpdesk Support

Position Description

Are you looking for a Helpdesk Support opportunity at a place you can make a difference every day?  Discover this great opportunity in our Rota, Spain location. 

 

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. 

 

Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission.

 

In this role, you will:

• Manage and resolve network and or domain user trouble calls
• Perform the activation or reactivation of telecom services
• Support the creation, recreation and/or troubleshooting of user domain accounts, to include SIPRNet and NIPRNet user accounts, and reviewing and or approving the necessary request related forms
• Support the implementation, installation, maintenance and upgrades of user SIPRNet, NIPRNet, and telephone drops
• Support the acquisition, implementation, installation, maintenance and upgrades of data encryptors
• Support the implementation, installation, setup, maintenance, and upgrades of Video Teleconferencing (VTC) endpoints as well as providing VTC support to users, to include VTC endpoint meeting setup and troubleshooting
• Support the installation, maintenance, and upgrade of needed cable infrastructure, such as fiber optic cables, copper Ethernet cables, and the required cable infrastructure pathways
• Support the implementation, installation, setup, maintenance, and upgrades of telephones, to include Voice over Secure IP (VoSIP)
• Support the application/acquisition, maintenance, troubleshooting and upgrades of domain connected user computing platforms
• Provide assistance in the application/acquisition, installation, maintenance, troubleshooting and upgrades of printers, scanners, fax machines, and other non-computing platform office essential systems
• Provide assistance in the application, implementation and testing of security policies for user domain computing platforms
• Devleop and perform site surveys and determine requirements needed to support user domain requirements
• Develop and provide cost estimates of user requirements to the appropriate approving authority and procurement officer for procurement when needed
• Train users of the system that they are supporting or system that they are providing when required

Qualifications

To be successful in this role, you will have:

• Working knowledge of or proficiency in Microsoft Office Suites; to include but, not limited to Word, Excel Spreadsheet, Power Point and Access
• DoD 8570 compliance holding an active Security Certification such as CompTIA Security+, CAP, CASP, CCSK, CISSP, CISM, or CISA.
• A High School diploma or GED & 6+ years' of technical experience
• An active DoD Secret Security Clearance

 

Apply today and discover your place in our world!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

 

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

 

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

 

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

 

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Employment Type: FULL_TIME