Cna Volunteer Coordinator

MSA Hospice, a proud member of the Medical Services of America, Inc. family, currently seeks an experienced Full-Time Hospice Volunteer Coordinator for our Hospice patients in Roxboro, Raleigh (Wake), NC.

• Plans and supervises the delivery of all volunteer services through joint patient home visits and in non-patient care settings
• Recruits, interviews and assigns volunteers to work in administrative or patient care roles on the basis of program needs and volunteer’s interest and skill level
• Maintains a record of activities of volunteer recruitment
• Assesses and monitors program needs and develops appropriate volunteer activities and positions.
• Ensures that direct patient care volunteers document services to hospice patients and families accurately in the medical record within 24 hours
• Maintains and monitors a record-keeping system for all volunteers to include services rendered, hours served, and cost savings
• Ensures a minimum of 5% of the total number of patient hours is provided by volunteers and administrative and/or direct patient care roles.
• Provides an annual report of hours contributed by volunteers and the demonstrated cost savings to the board of directors.
• Monitors and evaluates volunteer performance.
• Designs, plans and implements volunteer orientation and on-going training as it relates to hospice philosophy, polices, and practices.
• Develops, revises and maintains volunteer program policies and procedures.
• Plans, conducts and attends volunteer support group meetings.
• Works with volunteer in developing the patient plan of care.
• Attends and participates in IDG meetings, and attends other staff meetings as appropriate.
• Maintains a regular flow of correspondence, notices, and verbal contact with all volunteers
• Plans, documents and conducts special activities for recognition and retention of volunteer staff.
• Attends outside hospice organization meetings and events.
• Ensures compliance with state and federal regulations, company policies/procedures and process maps in the performance of job responsibilities
• Participates in QAPI program as needed.
• Contributes to team effort by accomplishing related results as needed.
• Personal care services - reading and recording temperature, pulse and respiration, maintaining a clean and safe environment, assisting with bodily and oral hygiene, etc.
• Applies safety principles and proper body mechanics when dealing with mobility of client.
• Prepares and provides adequate nutrition and fluid intake.
• Observes, reports and documents changes in client status. Understands basic elements of body functioning and reports changes in client body functions as indicated.
• Able to recognize emergency situations and implement appropriate emergency procedures when indicated.

Job Requirements

• Successful completion of a accredited/certified registered nursing program.
• Minimum of one year experience in direct patient care.
• Hospice nursing experience strongly preferred.
• Bachelor's preferred
• Three to five years’ experience desired, particularly in recruitment, training, and supervision of volunteers
• Outstanding interpersonal skills with the ability to communicate effectively, sensitively, and compassionately.
• Valid driver’s license

MSA offers competitive pay and excellent benefits:

• Generous paid time off
• Medical/Prescription, Dental & Vision Insurance and other benefits (STD, LTD, Accident & Sickness, additional life insurance, etc)
• Company paid employee life insurance
• 401(k) retirement with a generous company match
• Opportunities for advancement
• Many other great benefits

MSA is an Equal Opportunity Employer