Volunteer & Community Engagement Coordinator

Give your passion a purpose – join our amazing team!

Lower Cape Fear LifeCare, based in Wilmington, NC, is an award-winning, mission-driven nonprofit hospice and palliative care provider with a 40-year history of caring for individuals and families in southeastern North Carolina and northeastern South Carolina. The agency provides care to patients in private residences, assisted living and skilled nursing facilities, and its own three inpatient hospice care centers. We also offer grief care for adults and children; education and outreach to the community and healthcare partners; and resources, education, and support to caregivers.

If you’re looking to make a real difference in the lives of people and families in your community by providing team-focused care, all while living in a region steeped in scenic and historic beauty, rich in cultural events, and outstanding outdoor recreation, we want to hear from you!

What sets us apart in team member benefits verses our competitors:

• Benefits that start fast: Health, dental, and vision benefit coverage starts first of the month following 30 days of eligible employment.
• Work-life balance support, with full time team members earning 27 paid days off in their first year.
• Included Health, a full-service concierge healthcare program, offering unlimited virtual doctor visits and mental health services at no cost.
• A generous tuition reimbursement program of up to $5,000 a year to further your education and grow your career.
• Company paid life and long-term disability insurance.
• 403(b) Retirement Plan with a 50% employer match on the first 4% contributed – and best of all you’re fully vested after only three years

JOB SUMMARY

The Volunteer & Community Engagement Coordinator works under the supervision of the Director of Community Engagement. The primary functions of this position are to 1) coordinate the day to day responsibilities within the Volunteer Department and 2) promote internal and external stakeholder engagement with the programs, services, and events of LCFL. The position is a visible representative for the organization, participating in various aspects of outreach and marketing, program implementation, education, networking, partnership/capacity building, and general community relations. The Volunteer & Community Engagement Coordinator is a key contributor to the growth and advancement of LCFL, its overarching mission and vision, and its strategic/operational/marketing planning success. The Volunteer & Community Engagement Coordinator must have capability to interact with a wide range of diverse individuals and groups to include patients, their family members, community leaders, volunteers, referral sources, donors and staff. Performs responsible administrative duties of a general and confidential nature for volunteer programs, marketing and communications, and fund development.

PRIMARY JOB DUTIES

1. Recruits, trains, supervises, and recognizes volunteer activities for assigned counties.
2. Coordinates volunteer services with the interdisciplinary team.
3. Arranges for administrative volunteer support to LCFL offices and care center locations.
4. Provides support and volunteer services to agency programs, offices, and events.
5. Assures compliance with agency goals and Medicare/ACHC requirements for volunteer activity and participation.
6. Coordinates and assists Human Resources with maintaining current volunteer files, annual updates, and active/inactive volunteer lists.
7. Acts as a liaison between volunteers and LCFL staff.
8. Provides coverage and problem-solving to other Volunteer Services Coordinators in ensuring volunteer opportunities are identified and met.
9. Provides leadership and support in the development and deployment of educational offerings in the community. Servers as a key public presenter/educator.
10. Coordinates engagement strategies and activites for consistent community outreach, education, awareness, and involvement.
11. Provides community liaison support for all LCFL programs, services, and departments.
12. Organizes and performs work effectively and efficiently.
13. Maintains and adjusts schedule to enhance program performance.
14. Demonstrates positive interpersonal relations in dealing with all members of the team.
15. Maintains and promotes customer satisfaction.
16. Effectively demonstrates the mission, vision, and values of Lower Cape Fear LifeCare on a daily basis.

JOB SPECIFICATIONS

1. Education: Bachelor’s degree prefered. Related volunteer coordination experience and/or training preferred or equivalent combination of education and experience
2. Licensure / Certifications: None.
3. Experience: Two years of volunteer coordination experience, community relations, and/or human services preferred.
4. Essential Technical / Motor Skills: Eye hand coordination; walking; driving a car; talking; hearing; using computer, fax, copier, overhead projector, telephone. Able to use Microsoft programs and to navigate electronic medical records.
5. Interpersonal Skills: Strong command of the English language with verbal and written communication skills; ability to work well with people; highly self motivated and self disciplined; good listener and flexible.
6. Essential Physical Requirements Sitting; walking; reaching; feeling with hands and fingers; ability to lift up to twenty-five pounds; stooping; bending.
7. Essential Mental Abilities: Ability to work long hours and manage stressful situations. Creativity to develop effective advertisements and marketing tools.
8. Essential Sensory Requirements: Touch, sight, hearing.
9. Exposure to Hazards: Driving, office environment.
10. Hours of Work: 40 hours per week, usually 8-5. Weekend, evening and early morning hours will be required from time to time. Flexibility with scheduling will be required.
11. Population Served: North Carolina Counties served by Lower Cape Fear LifeCare.
12. Driving: Will be required to drive. Must have reliable transportation. Will be subject to the Safe Driver Policy.