D.R. Horton, Inc. is currently looking for a Closing Supervising Team Lead for their Financial Services Department. This position will support Closing Manager by monitoring pipeline for the Closing team. Responds to questions from the Closers and ensures policies and procedures are followed. Designated point of contact for the branches directly served. These duties will be in addition to closing mortgage loans as needed and providing a high level of customer service. Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assists Closers with questions
- Assists Closing Manager and Assistant Manager in identifying training needs
- Monitors and trains team to maintain acceptable QC score
- Assists with onboarding and training new employees as needed
- Assists with test case reviews prior to releasing new employees to their own pipeline as needed
- Closes employee loans as needed
- Reviews and approves POA's as needed
- Reviews and approves Trust Agreements as needed
- Support Assistant Closing Manger to make sure loans fund in a timely manner
- Back-up for Assistant Closing Manager when needed
- Assigns files in an even and timely manner
- Work with Assistant Closing Manager on pipeline management
- Assists with outstanding Post-Closing and suspense issues as needed
- Reconciles outstanding servicing needs
- Conducts department self-audits as deemed necessary
- Back-up for Closers (volume, unexpected absence, overflow, etc.)
- Bond Specialist - training and assisting Closers on the nuances of each bond program
- MCC Specialist - training, assisting, and ensure certificates are issued
- Monitor weekly MCC Tracking report and act as the primary contact for Bond and MCC related issues