Team Lead - Timing Operations

EnMotive, a Gannett Company, is a premier full-service event services provider specializing in registration & ticketing, timing, scoring, and a broad spectrum of other event solutions. Our portfolio includes more than 1,000 events annually and we are committed to being a top-tier provider for endurance and ticketing events.

We are looking for a passionate, detail-oriented, customer-focused, and savvy individual with the desire to help grow our eCommerce business and integrate our software solutions to support our mission to become the "one-stop source" for endurance and ticketing events. Our application consists of features including customer relationship management, event registrations, ticket registrations, shipping, donations, results, photography, on-site check-in, fundraising, membership, and reporting among other uses.

EnMotive is seeking a Senior Event Manager / Team Lead within our Timing Operations department who will join a highly skilled team working to refine and enhance a suite of consumer-facing applications and services. This position will report to the Director of Timing Operations. Candidates should be comfortable leading a team and helping oversee and train teams in offices located throughout the country. Candidates should also be comfortable working on projects either as part of a small team or individually depending on the needs of the project. Candidates should expect to be working in a fast-paced and dynamic environment, able to shift from one project or business priority to the next as projects may be broken down into smaller tasks and released more frequently. The ideal candidate will have Team Lead experience in a dynamic setting or a skill set that demonstrates the ability to lead a team. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The candidate will work closely with department leads to strategize and develop a long-term operation plan and strategy that usher in new levels of productivity and success for the company.
Base Salary: $66,000 - $70,000/annually

Tasks and responsibilities 

• Maintain and curate SOP's relating to Timing Services
• Create, maintain and uphold documentation and controls for Timing Services
• Training of team members on operational processes, procedures
• Manage timing functions through the entire process: pre-race software setup, corral and bib management, race day timing functions, posting/confirming results, post-race management of timing inquiries and errors, and finalization of results
• Schedule and train contractors to perform services at events
• Manage and maintain an event budget
• Manage client life-cycle from lead to event execution
• Develop service agreements for client execution
• Responsible for event logistics: booking hotel accommodations, scheduling rental vehicles, creating equipment build lists, charging equipment, loading and unloading equipment
• Oversight and planning for maintenance of timing equipment: develop a maintenance plan, establish a process for periodic equipment checks and ensure all equipment is functioning and available on race day, arrange any equipment repairs, and procure replacement equipment when necessary
• Communicate with event organizers as a consultant to ensure a well-organized and smooth event from all aspects, not just timing
• Responsible for bib preparation: communicating with event organizers to receive or place an order for bibs scheduled around the event timeline, printing and applying timing tags
• Help support, along with the corporate team, and maintain the online registration product to client specifications, ensuring all events are fully operational and provide users with a seamless experience.
• Knowledge and understanding of all applicable USATF, USAT, and EnMotive Rules of Competition as they relate to timing
• Executing Timing and Event Operations at Events in a Lead Capacity
• Actively recruiting new events and event services for existing clients
• Success in the above areas requires cross-functional relationships with other key members of the EnMotive and client teams.

Position Requirements:

• Full-time, In Office
• Effective communication, leadership, and critical thinking skills
• A collaborative worker and team player
• Excellent decision-making skills, including when working under pressure
• Strong computer skills, the ability to quickly problem solve, and an aptitude for learning
• Expected to work up to 35 weekends for events (off days provided for weekend events worked)
• Travel is required 15-20% of the time, primarily over weekends

Qualifications:

• Minimum: Three (3) years experience performing field operations
• Desired: Five (5) years experience in field operations OR Two (1) years experience in managing field operations teams
• A Master's degree substitutes for three years of experience, a Bachelor's degree substitutes for two years, or an Associate's degree substitutes for one year

Desired Skills:

• Race scoring and timing experience
• Extensive experience in team management
• Strong affinity for documentation and SOP's
• Excellent customer service skills