Store Production Team Lead

Our Mission:  Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement:  LLGI recognizes our employees' differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title:  Store Production Team Lead

Department:  Retail operations

Reports To:  General Manager

Classification:  Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive:  No

Supervises: No 

The Store Production Team Leads serve as senior-level Retail Associates responsible for the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for the quality and quantity of the donations being put on the sales floor. Their main responsibility is making sure that the store goals are met during their shift while actively participating in the collection of donations, production, or sales floor assigned tasks. This is a position for experienced retail associates who lead by example and have the desire to grow within the organization. This position requires a strong customer focus, the ability to operate with minimum supervision, and an understanding of business demands.

In addition to the job duties of a Retail Associate, the Team Lead will also be responsible for the following:

• Support the Store Management team in evaluating the quality of the products going to the sales floor and assist Retail Associates in meeting expected goals 

• Communicate the organization's mission, vision, and values and promote diversity

• Train, coach, and provide feedback to help staff strengthen and develop skills in sales floor and back-room operations

• Assist the Store Management Team in recruiting, onboarding, training, documenting, and communicating staff performance and behavioral issues

• Demonstrate leadership and positive role modeling for retail staff

• Effectively manage time and monitor retail staff time to ensure that work is completed with accuracy

• Assist the General Manager to maximize the store's financial performance and achieving the desired results 

• If needed and as part of on-the-job training and professional development, act as manager on duty and assume temporary responsibility for the store operations including the collection of donations, processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process

• May open and/or close the store

• Perform other tasks as assigned 

• Essential Job RequirementsEducation, Experience, and Expectations

• Requires high school diploma or equivalent

• Requires One year of retail experience

• Requires CPR/First Aid certification or ability to obtain certification within six months of employment

• Requires DSP training or ability to complete training within one year of employment for locations with service participants

• Requires basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, and Excel; and the ability to utilize other software such as payroll and point of sale

• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters

• Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality

• Demonstrates sensitivity and the ability to communicate with a diverse population

• Conveys information clearly through verbal communication

• Works independently while fostering a strong team atmosphere

• Demonstrates professionalism

• Requires a high level of professionalism, integrity, business conduct, and ethical behavior

• Understands and follows LLGI policies and procedures

• Requires the ability to be consistently at work and on time on scheduled work days.

• Embraces the mission, vision, and values of LLGI

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  Physical Requirements

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high

• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds

• The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares

• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns

• Stand for long periods throughout the day

• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks

• Demonstrate visual acuity to evaluate donated items for quality

• The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine

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  Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold

• Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics,latex, and pet hair

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  Tools and Equipment

  Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable)

  Regular Contacts 

  LLGI Staff                                                                                  Volunteers/Community Service Workers                                        Vendors/Suppliers

  General Public                                                                            Donors/Customers                                                                         Service Participants

At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/benefits/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. All positions offered are subject to a pre-employment drug screen and criminal background check.

Apply today. Our Goodwill team is waiting for YOU!