Clinical Services Representative - Front Desk

Clinical Services Assistant

The Clinical Services Representative is a patient-facing Front Desk position. Primary responsibilities include patient check-in, intake of paperwork, updating and maintenance of patient charts, eligibility verification of patient insurance, answering phone calls, sorting and distributing mail, and a variety of office administration tasks. This position is the first point of contact for patients & families arriving at our clinic. Personal attributes of the ideal candidate include excellent customer service skills, a friendly and calm demeanor, enjoys interacting with children, and an overall positive attitude.

Specific Responsibilities include but are not limited to:

· Patient check-in: Confirming demographic information, providing paperwork if needed, scanning of

insurance card and driver’s license, collecting co-pays

· Preparing all necessary documentation and paperwork for upcoming appointments

· Uploading online patient forms into EMR, updating patient charts

· Insurance eligibility verification

· Answering incoming calls, RE: general questions, confirming appointment details, other misc phone work

· Nurse message line triage

· Confirming interpreter assignments for non-English speaking patients

· Scanning patient records and other misc documents received via mail or fax into EMR.

· Sort, scan, and mail patient letters

· Sort and deliver incoming US-mail and inner-office mail

· Requesting outside medical records if needed

· Assist providers and medical assistants with various tasks as assigned

· Ordering and stocking of office and kitchen supplies as needed

· Maintaining cleanliness of waiting rooms and reception area

· Other duties as assigned

Education/Experience:

· High school diploma/GED

· Minimum one year experience in a medical clinic or other care facility

· Knowledge of medical terminology

· Proficient with technology and various computer applications including EMRs

Technology Used:

· EMR system – eClinicalWorks

· Windows Operating System

· Microsoft Office applications

· Fax/printer/scanner

· Office phone system

· Postage machine

Skills and Personal Characteristics:

· Highly organized with a high attention to detail

· Strong interpersonal skills

· Ability to work well with others in a team environment

· Enjoys interacting with children and families

· Ability to work efficiently in a fast paced environment

· Tolerant of all cultures, races, and ethnicities

· Reliable in attendance and punctuality

· Ability to travel to other clinic locations when needed

Working Location:

· St. Paul office

· Occasional change in location may be required as staffing needs require (Minneapolis and Minnetonka offices)

· This is not a remote or hybrid position

Working Hours:

· Full time – 40 hours/week

· Monday – Friday, 8:00 AM – 4:30 PM

· No weekend or evening shifts

Compensation:

· Competitive – dependent on experience.

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Flexible spending account

· Paid time off

· Profit sharing

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics
• Surgery
• Urology

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person