Clinical Case Manager

About ReVive Center

ReVive seeks to end homelessness and restore hope, that all might flourish.

About You

You love working with some of Chicago’s most vulnerable—people who have experienced chronic homelessness and live with a disability, physical or mental illness, or struggle with substance abuse. You have clinical skills. You are prone to see strengths. You know that good record keeping helps people succeed. And you want to be part of a thoughtful team that meets participants where they are, helps them articulate meaningful goals and helps them accomplish those goals.

Position Summary 

The Clinical Case Manager is responsible for providing direct clinical and case management services, including: intake and assessment with tenants, collaborative development of individual service plans with residents, crisis intervention, individual counseling and providing therapeutic group activities to help tenants meet their goals. The Clinical Case Manager provides linkages and coordinates resources/referrals. The Clinical Case manager assists tenants in goal attainment, including but not limited to: maintaining their housing, obtaining and maintaining sustainable income, and achieving health and wellness goals.

The Clinical Case Manager reports to the Director of Programs. 

Responsibilities

Participant Goal-Setting

• Assess participant physical, emotional, and financial needs through intake and on-going individual meetings

• Utilize motivational interviewing techniques to determine participants' readiness to change and plan appropriate interventions

• Assist participants with prioritizing self-identified goals and planning to achieve those goals

• Evaluate progress related to goals quarterly

• Provide necessary resources to participants

• Provide support and guidance to participants through process of goal-achievement

Engagement Center

• Participate in the effective operation of the Engagement Center including but not limited to welcoming clients, running groups, helping clients with engaging in and accessing center resources, and facilitating relationships between clients.

• Use the Engagement Center as a primary location for service delivery.

Participant Advocacy

• Make appropriate referrals for services based on participant goals and needs

• Work collaboratively with the Director of Operations and staff regarding participant concerns via staff meetings, program log, and written updates

• Provide crisis intervention when necessary

Participant Clinical Support

• Help participants identify, manage and overcome mental and emotional issues; listen to participants and ask questions to help understand

• Help participants create coping strategies; listen, support, and monitor the participant for progress; refer to community resources including psychiatrists, diagnostic facilities, and treatment facilities, as necessary, including for diagnosis

• Plan and lead therapeutic group activities to help participants meet their goals

File/Record-keeping and Data Quality

• Keep individual participant files updated and orderly, including progress notes, intake and needs assessment, service plans, releases of information and referral forms.

• Maintain daily, weekly and monthly service statistics and enter this data in contact log, case management notes, and the HMIS database

• Work collaboratively with the ATA, the Executive Director, and others to ensure data quality

• Perform other duties as assigned.

Required trainings, skills, and competencies

• Education, Experience, and Licensure Requirements

  • Bachelor's degree in related field; Master's degree in social work, psychology, clinical mental health counseling, marriage, and family therapy, or a related mental health field, from a school accredited by the Council for Accreditation of Counseling & Related Educational Programs

  • Hold or be actively working towards a license to perform in-state counseling; licensed through the National Board for Certified Counselors, the Association of Marital and Family Therapy Regulatory Boards, and/or the Association of Social Work Board

• Skills & Competencies

  • Superb written and spoken communication skills

  • Excellent interpersonal skills with participants, colleagues, and community resources

  • Comfortable with building personal relationships and dedicated to helping others

  • Compassionate and caring of participants

  • Excellent time management skills; organized and able to prioritize

  • Comfortable in a fast-paced environment with multiple participants

  • Proficient computer skills, including Google Suite (Word, PowerPoint, and Excel)

  • Knowledge of issues surrounding homelessness, mental illness and substance use

  • Ability to confidentiality handle participant information

  • Commitment to the mission of the ReVive Center

Working Conditions and Physical Requirements

• Travel between client residence and assigned location(s)

• Work is normally performed in engagement center, office or client residences

• Conducts independent home visits

• Sitting for extended periods is required

• Intermittent physical activity including standing, walking, bending, climbing stairs, lifting (less than 10 pounds)

• Functional hearing, vision, manual dexterity and hand-eye coordination or effective accommodations in place to perform job functions

• Effective verbal communication

Benefits

• Health Care, Dental, and 403B savings plan with a 3% agency match 

• Paid Time Off policy with vacation and personal holidays

This description provides a summary of the major duties and responsibilities and is not an exhaustive list of the duties and responsibilities. The employee holding this position may be required to perform additional duties to meet the needs of the organization.

ReVive Center is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities