Clinic Service Representative

Goodwill TalentBridge, along with our client, a healthcare organization in the Kenosha area, are recruiting for Clinic Service Representatives. These are contract to hire opportunities, and pay starting at $18.50/hour. Hours are first shift, and would be four, 9 hour days, with a rotating day off, with no weekends or holidays.

GENERAL SUMMARY:

Greets and directs patients and visitors and completes registration for all patients. Schedules appointments and receives and processes patient payments. Serves as a liaison between patient/family and medical support staff.

ESSENTIAL FUNCTIONS:

• Exhibits guiding behaviors that reflect values and support our mission and vision.
• Accurately obtains and enters all items required for registration. This includes obtaining demographics, proper consent, insurance cards/information, etc. Ensures entire checklist is completed.
• Selects visit types while scheduling, per clinic protocol, to generate accurate recalls; schedules using the recall tab.
• Reviews and edits recall worklists to ensure accurate reminder notices. Completes follow up on past due recalls.
• Receives co-payments and credit card payments at time of visit; accurately identifies guarantor per Corporate Compliance guidelines. Enters patient payments per clinic policy.
• Uses deposit tool to prepare checks for deposit and ensures deposits are made.
• Processes changes to daily physician schedules, (at times with minimal notice)
• Monitors registration work ques and resolves discrepancies.
• Accurately identifies guarantor per corporate compliance guidelines.
• Processes referrals- prepares patient referral shells, initiates contact with insurance companies and obtains necessary approvals/authorization for service. Works with Financial Clearance as needed.
• Completes daily charge review process; enters hospital charges as needed.
• Works with SBO to resolve patient account, claims, and insurance issues as needed.
• Reviews self pay work que and either identifies accounts for collection or contacts families to make payment arrangements.
• Uses appropriate customer service skills to respond to patient/family complaints and issues.
• Resolves conflict and secures appropriate release of information authorization; maintains HIPPA compliance.
• Maintains proficiency with EPIC and other applications as required.
• May perform duties of the Office Rep.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent.
• One year related work experience, preferably in a medical office setting.
• Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Requires the ability to sit for extended period of time while performing duties.
• May be required to stand for extended periods of time and may be required to lift up to 25 pounds.
• May be required to travel to other clinic sites.

WORKING CONDITIONS:

May perform clinical functions in a setting where there is a potential for exposure to blood and other high-risk body fluids, communicable diseases and hazardous materials, chemicals and waste.

Job Type: Part-time

Pay: From $18.50 per hour

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Kenosha, WI: Relocate before starting work (Required)

Work Location: In person