Patient Services Representative

We are seeking a full time (1.0FTE) Patient Services Representative for our Eau Claire Clinic team!!!

Schedule: Monday - Friday

The Patient Service Representative’s main purpose is to navigate patients through Northlakes Community Clinic’s services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness.

Essential Functions:

• Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate location as needed.
• Utilizes EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers.
• Helps to process/coordinate internal and external referrals as appropriate for department/site needs.
• Coordinates prior-authorizations for patients based on insurance guidelines as required.
• Verifies patient’s insurance eligibility by checking necessary portals for current status.
• Collects payment from patients and reconciles daily cash reports.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by appropriate personnel.
• Manages automated reminder responses, and conducts reminder calls to all patients, as needed.
• Is knowledgeable regarding services provided within the clinic and also services provided across the organization. Understands how to direct patients to those services.
• Guides the Patient Experience within the clinic’s service line to patients and explains the appropriate process/steps involved.
• Patient Services Representative shall be cross-trained in the functions of various front desk duties, as some positions may be more specialized than others.
• Participates in training regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensure compliance in day to day operations.
• Other duties as assigned.

Qualifications and Education Requirements

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required.
• CPR Certification must be current or obtained within the first six months of employment.

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, 403B Retirement Savings Plan w/ employer match, HSA/Flexible spending accounts, and Employer-paid STD, LTD and Life Insurance
• Family-friendly, flexible work schedules - NO WEEKENDS!
• 9 Paid holidays including the Day After Thanksgiving, Christmas Eve, and a Birthday holiday in accordance with our Holiday policy.
• PLUS3 weeks of PTO, with 1 full week of PTO available to use upon hireprorated based on FTE.
• NorthLakes Paid Leave Bank to help support your medical needs
• Tuition Reimbursement Program
• Unique Wellness Benefits; including a generous Health & Wellness Reimbursement program, Community Supported Agriculture (CSA) loan program, and Employee Assistance Program
• Employee Referral Program $$$

• Benefits eligibility is dependent upon FTE Status and Position
• All offers of employment are contingent upon successful completion of a criminal background check and references.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.