Clinic Manager Ii

We are seeking a full time (1.0 FTE) Clinic Manager II to join our Eau Claire Clinic Team!

Position Purpose Statement: The Clinic Manager II will collaborate with Director of Regional Operations to ensure strategic vision is operationalized at the local level. Focusing on: Increased access, improved financial viability, community engagement, and improved patient experience.

Position Summary: Ensures patient safety, quality of care, and access to all clinical services; directs all functions related to operations and clinical practices of site. Maintains compliance with regulatory agencies. Ensures that all services are functioning on an integrated level.

Essential Functions of the Job:

• Acts as the single point of contact for all site operations and delegates accordingly.
• Identifies needs for growth in collaboration with providers and leadership staff.
• Oversees clinical and/or administrative staff at assigned site or sites.
• Works with members of Management Team (Human Resources, IT, Billing, Finance, Marketing, QI, Facilities, operations, and Integration) in the development and implementation of PDSA projects, protocols, policies, and procedures.
• Ensures that the site is appropriately and adequately staffed at all times.
• Manages provider scheduling changes. Consults with specific Clinical Director and Chief Operations Officer.
• Manages (non-provider) employees’ performance and conduct performance evaluations.
• Assesses need for additional resources; provides resources when appropriate.
• Manages site budget.
• Represents the organization as an ambassador; working with other Clinic Managers and Supervisors within the same region to ensure consistent communication with external partners.
• Works with the Director of Regional Operations in the implementation and coordination of on-site QI activities.
• Attends management meetings and related trainings.
• Ensures compliance with established organizational policies including but not limited to, clinical, safety, financial, and personnel, etc.
• Works with the Safety Manager to ensure appropriate safety trainings are being held and attended by staff.
• Accountable for employee compliance for required trainings and vaccinations/ immunizations
• Responsible for communications/ sharing of site specific dashboards and QI data with providers and staff
• Make site/ local decisions impacting workflow, staffing and budget items.
• Works with Director of Regional Operations to identify and manage risk to the organization.
• Adhere to NorthLakes Management Competencies:
• Business Acumen
• Change Management
• Communication Skills
• Delegation
• Decision Making
• Problem Solving
• Teamwork

Qualifications and Education Requirements

Bachelor’s Degree (B.A. or B.S.) or equivalent; or three or more years related experience and/or training; or equivalent combination of education and experience.

Preferred Skills

Microsoft Office knowledge

Electronic Health Record

Experience with Budget development and implementation.

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, 403B Retirement Savings Plan w/ employer match, HSA/Flexible spending accounts, and Employer-paid STD, LTD and Life Insurance
• Family-friendly, flexible work schedules - NO WEEKENDS!
• 9 Paid holidays including the Day After Thanksgiving, Christmas Eve, and a Birthday holiday in accordance with our Holiday policy.
• PLUS 4 weeks of PTO, with 1 full week of PTO available to use upon hireprorated based on FTE.
• NorthLakes Paid Leave Bank to help support your medical needs
• Tuition Reimbursement Program
• Unique Wellness Benefits; including a generous Health & Wellness Reimbursement program, Community Supported Agriculture (CSA) loan program, and Employee Assistance Program
• Employee Referral Program $$$

• Benefits eligibility is dependent upon FTE Status and Position
• All offers of employment are contingent upon successful completion of a criminal background check and references.

"Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness"

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.