Clinic Manager

FULL TIME

CLINIC MANAGER- your next career step!

COT or Experienced Technician with Leadership experience

Northgate, Seattle, Washington

We are seeking a highly skilled and experienced Ophthalmic Clinic Managerto manage the overall flow and efficiency of a free-standing clinic within our practice. The successful candidate will also perform the duties of an ophthalmic technician and front desk staff as needed. This role will involve spending 80% of the time devoted to clinic management and 20% of the time dedicated to patient-facing responsibilities.

Responsibilities: Patient Care:

• Monitor and facilitate patient flow in the clinic and in the testing rooms
• Ensure quality and safety of all patients and imaging following appropriate Evergreen Eye Center policies and procedures
• Document patient care in a timely manner that reflects recognition of the legal significance of an accurate and complete medical record
• Act as an advocate for the patient/family
• Perform complex clinical diagnostic eye testing and procedures within scope of certification
• Assist providers with minor ophthalmic imaging procedures
• Monitor and facilitate patient flow in the clinic and in the testing rooms
• Answer patient questions, address concerns, follow up questions and/or refer patient questions to providers as appropriate
• Meet and perform all job duties and responsibilities of an Ophthalmic Assistant and Scribe

Customer Service and Team Behaviors:

• Greet all customers, patients, and families with a smile; communicate pleasantly and in a manner that optimizes service excellence
• Promote and model an atmosphere of respect for human dignity and the uniqueness of each person encountered
• Ensure positive and professional first impression of the clinic
• Monitor and ensure pleasant atmosphere and patient thru-put of all waiting areas
• Advocate for the patient/family by locating appropriate staff to address concerns if unable to resolve independently first
• Appropriately direct patients and others to the other departments across the practice as needed
• Act promptly and effectively in managing self, caring for patients, directing other employees, and responding to administrative needs during an emergency situation
• Develop and establish quality assessment and quality improvement activities
• Develop and establish programs to improve clinic efficiency and effectiveness
• Promote and develop working relationships between the clinic and other departments
• Develop and establish programs for training and improvement of all staff under their supervision
• Proactively provide coaching and performance feedback to staff as needed
• Conduct annual performance reviews for staff under supervision
• Participate in the orientation of new staff and act as a preceptor to new technicians or students
• Demonstrate proactive, professional communication across and within departments to facilitate smooth workflow
• Troubleshoot equipment/maintenance issues and escalate to appropriate resources as needed
• Calculate and report on performance metrics
• Create staffing schedules to ensure appropriate coverage for projected clinic volume
• Read and interpret clinic budgets and implement effective strategies to ensure clinic success within budgetary parameters
• Monitor, correct and approve staff timecards
• Rotate to all clinical sites of service
• Perform other duties as assigned

Benefits:

• 15 Paid Days off in your first year
• Medical, dental, and vision benefits
• Scrub/ Shoe allowance for applicable roles
• Paid Holidays
• Company paid life insurance
• 401(K)
• Paid mileage between practices during work hour
• ORCA Pass and Free Parking where applicable
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services

Requirements:

• Active status as Certified Ophthalmic Assistant or greater level of certification preferred
• Three years of experience as an ophthalmic technician
• Three years of experience in a supervisory role
• High School diploma required, college experienced preferred!