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Form of workJob Description
SUMMARY
Oversees day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Responsible for the enforcement of clinic policies and procedures.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES
PHYSICAL & MENTAL DEMANDS
WORKING CONDITIONS & ENVIRONMENT
JOB LOCATION
Three Rivers Health Center
150 S. Wall Street
Coos Bay, Oregon 97420
Apply online @ www.ctclusi.org
Open until Filled
Experience and Skills
MINIMUM JOB REQUIREMENTS
SUMMARY
Oversees day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Responsible for the enforcement of clinic policies and procedures.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES
- Oversees daily office operations. Identifies and resolves operational problems.
- Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
- Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
- Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
- Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
- Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
- Ensures structure addresses changes in technology, operational processes, and practice needs.
- Builds relationships with key stakeholders, communicating progress towards key performance indicators.
- Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
- Evaluates and makes recommendations for business development and expansion opportunities.
- Oversees implementation of all expansion projects.
- Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
- Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
- Mentor team members to encourage personal and professional growth.
- Encourage ongoing skill development by providing opportunities for continued education.
- Maintains patient confidentiality.
- Provides coverage to front office as needed.
- Coordinates all logistic support to department, including supplies and equipment.
- Knowledge of medical terminology and office procedures.
- Maintain appearance standards as outlined in CTCLUSI policies.
- Must be able to interact with Tribal members and the general public in a courteous, professional, and efficient manner.
- Strong critical thinking skills
- Dedicated to providing the best patient care possible.
- Demonstrated ability to maintain a high level of professionalism during stressful times.
- Provide excellent customer service to clients and vendors of Three Rivers Health Center.
- Maintain a good attendance record.
- Other duties as directed by management.
PHYSICAL & MENTAL DEMANDS
- Standard medical equipment and supplies including thermometer and syringes. May involve use of assistive devices such as walkers, wheelchairs, ventilators, pulse oximetry units, and oxygen tanks.
- Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
- Vision abilities required by this job include close vision and the ability to adjust focus.
- May be required to push, pull, lift, and/or carry up to 40 pounds.
- Must be willing and able to work long hours, which may include evenings and weekends.
- Must be willing and able to travel both locally and within the CTCLUSI service delivery area.
WORKING CONDITIONS & ENVIRONMENT
- Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient's manual and finger dexterity and eye-hand coordination.
- Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range.
- May be required to work in locations other than Three Rivers Health Center, such as schools or at an outreach work location.
- May be required to attend meetings, conferences and Tribal events.
JOB LOCATION
Three Rivers Health Center
150 S. Wall Street
Coos Bay, Oregon 97420
Apply online @ www.ctclusi.org
Open until Filled
Experience and Skills
MINIMUM JOB REQUIREMENTS
- High School Diploma.
- Minimum of three-five years medical office management, including billing and collections experience.
- Knowledge of clinic policies and procedures.
- Knowledge of medical terminology and insurance practices.
- Knowledge of computer programs and applications.
- Knowledge of CPT and ICD-9 coding.
- Knowledge of managed care, Medicare, and Medicaid guidelines.
- Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff.
- Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
- Able to work in different work settings and environments
- Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions.
- Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
- Willing to work beyond normal working hours when necessary.
- Must possess reasonable ability to communicate in English.
- This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy.
- This position is subject to pre-employment drug testing.
- This is a covered position which requires background check that includes fingerprinting.
- Must have employment eligibility in the U.S.
- Indian preference will be observed in the hiring process.
