Client Success Specialist- Renewable Energy

PVcase and Anderson Optimization (AO), united in our mission, are focused on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with convenient features that significantly improve project speed, precision, and ROI.
After PVcase’s acquisition of Anderson Optimization in 2023, we jointly stand as a global solar technology company, boasting a diverse and talented workforce of over 250+ professionals who serve customers in more than 70 countries. Following our Series B funding success, which saw us secure $100 million in funding, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing solidifies our leadership and vision in the industry.
Our commitment, however, goes beyond technology. We believe in nurturing the growth and well-being of our employees, recognizing that health and happiness are crucial to the prosperity of our company.

What you'll do...

Our company is seeking to hire a Client Success Specialist to help support our growing client base. Your responsibilities will include client support tasks such as answering client questions/requests, troubleshooting issues, writing bug and feature request tickets, managing client data requests, software testing, and other tasks to maximize our Client Success efficiency. You will help own higher levels of client support such as new user training calls, quarterly account reviews, and larger-scale implementations. Our team is entirely remote, so you may work from anywhere provided you can support standard US business hours.

To be successful in this role, you will need to have strong communication and interpersonal skills, good attention to detail, as well as the ability to efficiently complete tasks and thrive in an environment with minimal oversight.

Responsibilities

• Build relationships with clients through quarterly business reviews, proactive support, and regular outreach to drive product adoption and contract renewals
• Provide support to clients, including fielding client questions and providing troubleshooting using Zendesk
• Perform new client onboarding tasks such as kick off call, software training, account creation, and data integration
• Build product expertise to help consult with clients on workflows/make recommendations based on client needs
• Create bug and new feature tickets based on client feedback
• Manage data integration requests from clients
• Test software development tickets to ensure fixes and improvements are built effectively
• Write user documentation as the platform is updated

To be successful in this role, you will need:

• Demonstrated ability to learn highly technical concepts and stay up to date on fast-changing software
• Strong verbal and written communication skills
• Detail-oriented task management skills and ability to stay organized and prioritize across a wide variety of tasks and initiatives
• Ability to interact in a positive manner with both internal and external stakeholders
• Strong attention to detail and be a quick and proactive learner
• Ability to work effectively with different internal teams and clients in a decentralized team environment
• Ability to organize and prioritize across a wide variety of tasks and initiatives
• The desire to work in a small and growing team.
• Experience with Zendesk is a benefit, but not required
• Experience in the Renewable Energy industry also a plus, but not required
• To be located in the greater Boston, MA area - remote or hybrid

Come join our growing team to make a difference in accelerating the deployment of Renewable Energy.

Benefits

• $60,000/year
  • Salary range is based on years of experience, experience in industry, and relevant skill set.
• 401(K) + 4% Match
• Medical, dental, vision
• No vacation limit, minimum 3 weeks
• Half day summer Fridays
• Work from the greater Boston, MA area - remote or hybrid