Client Success Specialist

Description

ABOUT US:

Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing an industry that has traditionally been wasteful and awkward. We are looking for energetic "inclusion superheroes" to join the cause. If you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you ... like yesterday. We're growing fast because the world recognizes how desperately services like ours are needed.

ABOUT THIS JOB:

Namify's Client Success Specialist will be responsible for training, communicating with, and providing education pieces for new AXOMO clients. They play an essential role in ensuring a positive client onboarding experience and creating advocates for our platform with a stellar training period. The ideal candidate is personable and eager to build relationships with our clients to help them get the most out of our platform, maximize brand engagement, and meet their sustainability goals.

RESPONSIBILITIES:

• Effectively train key stakeholders (admins)
• Educate AXOMO stakeholders (admins) how to maximize the value of AXOMO
• Ensure AXOMO admins & users have an amazing experience launching AXOMO
• Build a repository for education materials
• Suggest Topics for User Conference
• Onsite Training as Requested by Clients

Daily Task Breakdown:

• Once a new client signs their MSA, reach out to introduce yourself, reassure them in their decision, let them know what they can expect from you, outline next steps, and schedule a time that works for your kickoff meeting.
• Onboarding Meetings
• Facilitate weekly webinars that simultaneously educate admins about general AXOMO functionality
• Ensure clients are progressing through each stage of the onboarding document.
• Create/improve training content and materials to help clients answer questions and get onboarded faster.
• Work with the sales team to help close deals that may be close to signing their agreement and just need a better understanding of what will happen
• Initial Store Setup
• Work with the AXOMO Catalog Specialist(s) to ensure any special requested items are fulfilled
• Connect with the sales team to order products and manage initial startup inventory
• Support sales with any of the more technical/advanced questions about AXOMO in the sales process
• Once onboarding is completed, return the client to sales for long term retention and support
• Review feedback submitted by clients about the onboarding experience to make improvements in the process 
• All other duties as assigned.

By taking ownership of these tasks and your specific area, you will be taking the initiative to bring about positive change for the benefit of yourself, your team, Namify and our clients. Your care and concern for the client to be served in the best and most efficient way is reflected in everything you do. You are accountable for results and take this ownership of your area, processes and communications seriously.

BENEFITS AND COMPENSATION:

• $15 - $19 /hour, depending on experience
• Immediate PTO accrual
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with up to 4% employer match

Requirements

Must have proper documentation for employment in the United States

Must perform Pre-Employment drug test 

• Client Success, Onboarding, or Account Management experience required
• Must be able to communicate effectively with team members at all levels.
• Must have great attention to detail, even with repetitive processes.
• Proactive, hard-worker that is not afraid to suggest change
• People person comfortable teaching all levels of users
• Fast-learner looking for a career to grow & thrive
• Must be able to lift 20 pounds.
• Must be able to work under deadlines and quotas.
• Must be able to follow instructions, both written and verbal.
• Must be able to work in a sitting position for 6-8 hours a day.
• Problem-solver willing to do what it takes for a positive customer experience
• A team-player, someone self motivated, wanting to succeed & lead a department

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