Address
Form of workJOB DESCRIPTION
CLIENT SUCCESS MANAGER - AVERCAST TECHNOLOGY
WHAT WE DO MATTERS:
TransImpact is an industry leader in the development and application of end-to-end technology-based solutions that optimize shipping operations, create dramatic supply chain efficiencies, and transform the business performance of customers. We are an exciting entrepreneurial-minded company that continues to grow nationwide. Our clients include many well-known names, and we excel in growing our client base through referrals from our satisfied customers. TransImpact has been honored to have achieved multiple awards and acknowledges our employees for them.
OUR BENEFITS AND PERKS:
We are consistently reviewing our benefits and making improvements to stay competitive and provide our teams with the best options and the most positive culture. Below are the highlights:
- 3 weeks of PTO in your first year of employment and 4 weeks of PTO in your 2nd year.
- Half-day Fridays during the Summer months if your schedule allows
- Hybrid work schedule - Mondays and Fridays you can work from home
- Medical, dental, and vision coverages at very affordable premiums that include family coverage
- 6% 401k match after your first year of employment
- At our offices, we provide free snacks, drinks, fancy coffee, a putting green, and other amenities that add to our laid-back, casual atmosphere.
- Our headquarters is by the beach in Emerald Isle North Carolina, and we have adopted that laidback but serious about our work type of atmosphere at all of our locations. We work hard and play hard!
ABOUT THE POSITION AND OUR TEAM:
The Client Success Manager’s (CSM) primary objective is to ensure clients are RAVING FANS to protect and maintain Avercast revenue. This is accomplished through superior client relationship management as the Avercast Supply Chain Demand Planning and Business Analytics consultant. A CSM is a key component in matching the client expectations and needs to Avercast and TransImpact products and services to provide efficiencies and continuous improvement.
RESPONSIBILITIES:
- Close Avercast contract renewals to protect and maintain Annual Recurring Revenue (ARR) and current-year revenue.
- Bridge the gap between Avercast sales, Professional Services/implementation, and customer support focusing on enhancing Avercast product value and strengthening customer loyalty.
- Act as the primary point of contact for the client post-implementation, ensuring clients experience positive time-to-value and utilization of their Avercast solutions.
- Work closely with clients to understand their business and drive timely engagement to maintain and enhance the strength of the client relationship.
- Advocate for the client and help provide the highest quality user experience possible, minimizing client churn and increasing renewal retention.
- Drive account expansion through Avercast and additional TransImpact business and SaaS upsells and add-on services.
- Proactively look out for your customers’ business, suggesting new and innovative ways to keep them succeeding with their Avercast products.
- Create and maintain client risk profiles and additional Client Success metrics as defined by Avercast leadership.
- Job responsibilities and any other duties needed to help drive our vision, fulfill our mission, and support our organization’s values.
QUALIFICATIONS AND SKILLS REQUIRED:
- Bachelor’s degree required.
- Direct and/or external industry experience in technology (SaaS preferred), minimum of 2 years.
- Account Management/Project Management minimum 2 years.
- Client issues resolution skills.
- Excellent written and verbal communication.
- Mathematical and Excel skills.
- Analytical analysis.
- Detail oriented.
- Self-starter.
- Ability to execute Microsoft applications.
WHAT WE WILL LOVE ABOUT YOU:
- You want to be a part of something bigger than yourself
- You respect all people
- You are mature and thoughtful in how you express ideas; a strong verbal and written communicator.
- You hustle every day and understand the importance of urgency and owning your outcomes.
- You’re a leader and a teambuilder.
- You’re goal-oriented and know how to influence others to move in a unified direction.
WHAT YOU WILL LOVE ABOUT US:
Here at TransImpact, we know there’s a direct link between happy employees and happy customers, which together generate success for all of us. We believe that a supportive atmosphere, an emphasis on giving and humanity, and approachable leaders and managers help our employees reach their greatest potential.
We are very proud of our corporate culture and commitment to giving back to the community. Our employees are encouraged to commit to charity work and volunteering and are allotted 20 hours of PTO time to support our communities.
WE ARE SERIOUS ABOUT OUR MISSION:
Our world is changing. Our values are not. Since the beginning, TransImpact has maintained a steadfast dedication to our core values: Work Ethic, Integrity, Professionalism, Passion, and Perfection. They guide everything we do. Every interaction with a client, every interaction with each other, everything we create.
TransImpact is an affirmative action and equal opportunity employer (EOE). Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. TransImpact is committed to providing access, equal opportunity, and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact Wendy Bott, Human Resource Department, 440-394-2206.
Recruiters: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by TransImpact, or by failing to comply with the TransImpact recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. TransImpact works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
