Client Services Specialist

Company Description

For over 50 years, Feizy has defined industry standards for quality hand-knotted, hand-tufted and power-loomed rugs, providing luxury at any price.  Embracing a family tradition of four generations, Feizy Rugs brings beauty to interior designs by building on the exceptional quality standards establishing in 1973 by company founder and CEO, John Feizy.

Job Description

Feizy is seeking a full-time Client Services Specialist to join our phenomenal service team!!

The Client Services Specialist will represent our brand to our internal sales reps by sharing product knowledge, bringing a can-do and service mindset to every task.  Our ultimate goal is to connect with and care for every customer (internal or external) so that they have an outstanding experience.

Key Responsibilities and Accountabilities:

• Promptly and professionally handle all customer requests to provide solutions and a high level of service and care.
• Demonstrate service and salesmanship qualities while communicating with customers about our products.
• Process sales orders manually in our ERP.
• Calculate shipping and process payments for sales orders.
• Research, prioritize, and resolve customer inquiries in a timely and accurate fashion.
• Maintain accurate documentation of all actions/conversations/issues through workflow tools (e.g. smartsheets; internal database).
• Work with various departments includes sales, operations, accounting, inventory, and warehouse teams to address and resolve customer issues efficiently.
• Direct or route calls to appropriate personnel for assistance.
• Process returns efficiently and accurately.
• Cross train in all aspects of Client Services.
• Perform other service/operations duties as needed.

Qualifications

Required Skills & Knowledge:

• 3 or more years of Customer Service experience required
• Excellent interpersonal communication skills -- with a positive, upbeat and warm phone presence
• Must speak and write fluent English
• Proven success in processing manual sales orders
• Strong knowledge of Microsoft Office, Word and Outlook
• A self-starter who takes initiative and manages time effectively to get results
• Exceptional attention to detail
• Ability to maintain composure when working in difficult situations

Education and Experience  - Preferred but not required:

• Associate's or Bachelor's Degree
• Beginner to Intermediate-level Excel skills
• 1 year or more of Sales Experience

Additional Information

You’ll love working here because we...

• Are a successful, fast-growing company with a start-up work vibe.
• Offer competitive salaries and comprehensive health benefits.
• Are passionate about our employees, products and customers.
• Have a leadership team that wants to do the right thing and is open to new ideas.

Work Schedule for this position is Monday to Friday, 9:00am to 6:00pm.  This position is performed in the office in a team-oriented environment, it is not a remote work position.

Local Candidates in the Dallas-Fort Worth area only, please.

Benefits offered:

• 3 weeks of paid time off
• Medical benefits including health, dental and vision
• 401k retirement program

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.