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Form of workCornerStone Staffing has partnered with a leading auto finance company located in the North Fort Worth Area!
Job Title:Client Services / Back Office Operations Support Specialist
Target Pay: $24-26/hr
Schedule: **On-site Only** | Monday through Friday 8am 5pm
Location: N. Fort Worth (76177)
Job ID: 144885
The purpose of this job is to identify and resolve customer service inquiries in a timely manner for commercial van customers reaching out for servicing support through the channels of phone, email, and fax.
The Senior Contractor Customer Service Specialist must provide knowledgeable, professional communication to customers on every interaction and have prior experience in servicing the commercial customer for a period of four years. This position must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.
The primary functions of a MB commercial van customer service specialist include but are not limited to:
1. Updating customers account with address/phone updates, notation of reason for calls/support provided
2. Providing direction to customers regarding account issues
3. Explaining payment methods
4. Processing of payments and check processing, i.e. phone payments
5. Resolving customer concerns/requests
6. Act as a liaison between the customer and various corporate departments
7. Initiating, explaining and executing various corporate processes
8. Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs
Requirements
4+ years of Customer Service, preferably in a Finance/Auto industry
Strong Attention to detail
MS Office skills
Data Entry of 35-40wpm
Education
- High school diploma
- College Preferred
To Apply for this Job:
Click the Apply Online button, then:
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If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.
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