Client Services Section Manager (Wms 02) Doh7777

Salary: $7,016.00 - $9,430.00 Monthly
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: DOH7777
Department: Dept. of Health
Division: Prevention and Community Health (PCH)
Opening Date: 11/20/2023
Closing Date: 12/20/2023 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Accepting applications through December 20, 2023. Initial application review on December 13, 2023.
Client Service Section Manager (WMS 02) DOH7777
Prevention & Community Health Division
Office of Nutrition Services - Client Services Section
Annual Salary Range: $84,192.00 - $113,160.00 (Band 2 Step M_W2B-560)
Role Overview
Join us as the Client Services Section Manager (WMS2) within the Office of Nutrition Services (ONS). This role is crucial in enhancing the health of communities through our nutritional services and support programs.
Responsibilities Highlights:

• Oversee the Client Services Section, managing a team dedicated to delivering high-quality WIC program services.
• Ensure that local WIC operations comply with federal and state regulations through effective policy development, training, and technical assistance.
• Lead initiatives to apply best practices in health education, nutrition, and breast/chest/body feeding.
• Maintain robust communication with local agencies providing WIC services.
• Analyze trends to guide local agency caseloads and funding allocations.
• Coordinate WIC outreach efforts.
• Oversee compliance with WIC food and formula standards.
• Collaborate to enhance the overall effectiveness of ONS services.
• Plan and manage a substantial annual budget, aligning resources with priorities and monitoring program effectiveness and quality.

Key Aspects:

• Act as the federally mandated WIC Nutrition Coordinator, integrating cutting-edge nutrition science into WIC services.
• Promote health equity through continuous process improvement and ensuring accessibility of services to all eligible participants.
• Develop and maintain strong strategic partnerships, both internally and externally, to amplify the impact of ONS programs.
• Ensure adherence to federal and state requirements, maintaining high standards for nutrition services in local WIC agencies.
• Provide expert leadership to the state WIC office, and advice to the ONS Director on all aspects of ONS programs.
• Develop and maintain effective relationship with program federal funder.

Success in this role calls for:

• Leadership skills in public health nutrition, with a passion for community impact and a strategic vision for service delivery.
• Expertise in policy development, strategic planning, and resource management.
• Strong communication and collaboration abilities, fostering effective partnerships and team growth.

Impact:
As the Client Services Section Manager, you will play a vital role in managing and enhancing nutrition services for local WIC agencies, with significant influence over strategic office direction and office operations, and substantial budget decision-making authority. Your decisions and leadership will directly impact the health and wellbeing of communities across Washington.
Learn more about this role by viewing the fullPosition Description.
About Prevention & Community Health Division and Office of Nutritional Services
The Office of Nutrition Services (ONS) is one of four offices within the Division of Prevention and Community Health. The mission of PCH is to enhance the health of communities through culturally sensitive programs that promote healthy starts, healthy choices, and access to services.
ONS provides nutritional services and support for healthy living to qualified participants statewide, mainly by supporting and contracting with local agencies for direct services. ONS has six major programs: The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC); WIC Breastfeeding Peer Counseling (BFPC); WIC Farmers Market Nutrition Program (FMNP); Senior Famers Market Nutrition Program (SFMNP), and to programs related to SNAP-Education for participants in or eligible for the SNAP program: statewide evaluation; and policy, systems, and environment work.
About the Washington State Department of Health (DOH)
promotes and protects the health of the people of the state of Washington and the communities where they live, learn, work and play.
At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.
Benefits and Lifestyle at DOH
We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.
The Desired Candidate Profile
We are in search of a candidate who excels in fostering an inclusive and diverse workplace, demonstrating cultural humility and a commitment to equity and social justice. The ideal candidate should have a strong impact orientation, focusing on achieving results through personal and group contributions. Adaptability and great interpersonal skills are crucial. The ideal candidate possesses leadership qualities, including the ability to inspire and motivate teams towards our agency's mission. Relationship building is a vital skill for this role, to build and maintain collaborative internal and external partnerships.
Ideal Candidate Qualifications
Required:

• Educational Requirements: A master's degree or higher in Nutrition (mandated by federal regulations).
• Professional Registration: Must be registered with the Commission on Dietetic Registration (in compliance with federal guidelines).

Ideal Candidate Experience:

• A minimum of seven (7) years of professional experience in nutrition.
• Demonstrated experience addressing health disparities and working with historically marginalized groups, demonstrating cultural sensitivity.
• Expertise in research, data analysis, and interpretation.
• Management experience with a proven track record of effective project management and planning.
• Accurate and timely budget planning, budget modeling, and monitoring.

Ideal Candidate Skills and Abilities:

• Exceptional communication skills, capable of articulating ideas clearly to diverse audiences, including peers, direct reports, supervisors, and external parties.
• Demonstrated ability to work well in team settings, fostering a collaborative work environment.
• Experience in leading workgroups and supervising, coaching, and mentoring staff.
• A deep commitment to public health principles and the objectives of our agency.
• Proficiency in managing time effectively, making appropriate commitments, and following through reliably.

Desired Education & Experience (a plus if you have any of the following):

• Five (5) or more years of state or local WIC program experience.
• Three (3) or more years of experience as a local WIC nutritionist or coordinator.
• Experience implementing process improvement.
• Knowledge of effective meeting management, including feedback, active listening, and decision making.
• Three (3) or more years of experience managing multi-disciplinary work efforts and complex programs and budgets.

Learn more about Leading People @ DOH.
How to Apply
If you are ready to make a meaningful impact and meet these qualifications, we encourage you to apply today.
Application Information:
Click "Apply" to submit your detailed application profile along with the following:

• A coverletter that addresses your qualifications and experience as they relate to the position and leadership competencies.
• A current Resume.
• Five (5) or more professional references are to be included in your profile under the references section which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led. Please do not attach any letters of recommendation.
• Do not attach any documents that include photos, letters of recommendation, or private information (transcripts, social security number, year of birth, etc.).

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.
Equity, Diversity, and Inclusion
We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve. DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran's status, military status, genetic information, sexual orientation, gender expression, or gender identity.
This position is included in the
Questions and Accommodations
If you have questions, need alternative formats or other assistance please contact April Gilreath at or TDD Relay at 1-800-833-6384 or 7-1-1. For general DOH recruitment questions, email the Talent Acquisition Team at . Deaf or hard of hearing contact Washington Relay Service at 7-1-1; individuals outside of Washington State contact Washington Relay Service at 1-800-833-6874.
Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages).
Supplemental Information
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to ...