Client Service Representative

Are you looking to start your career in veterinary medicine or continue working in a field you are passionate about? You will be a part of a wonderful team of people helping animals and people in need. VCA Pacific Avenue Animal Hospital is a hybrid hospital. We are both a general practice and urgent care facility. You will be amazed at what you get to be a part of. Our team of associates and leaders are compassionate, amazing, fun and supportive. We are looking forward to working and growing with you. VCA Pacific Avenue Animal Hospital is currently seeking a full time Client Service Representative to join our busy practice.

We are an AHAA accredited practice! We believe in providing the best possible care and service to each and every client. We are currently open 6 days a week. 7am-9pm. currently closed on Sundays, but hoping to be able to serve our community on Sundays soon!

Client Service Representatives set the tone for the practice and build the clients trust and confidence in our abilities. CSR’s are a critical to hospital operations and responsible for:

• Client Service functions including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, and processing payments.
• Assisting clients in obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal care and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea& tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste in the lobby area) and ensuring that the facility is neat and clean at all times.

At VCA Pacific Ave Animal Hospital, you can make a difference every day in the lives of pets in our community.

Qualifications:

• At least one year of proven past experience helping customers
  • High School Diploma/GED or equivalent
  • Excellent listening and communication skills
  • Compassion for pets and people—as well as awareness and understanding of others’ reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • Proficiency in Microsoft Office
  • Willingness to work non-traditional hours, including nights, weekends and holidays
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Among the reasons to consider joining VCA are:

• VCA hospitals are former private-practices that retain the spirit that made them successful
• A national network of 4,500+ doctors, including more than 600 Specialists. Flexibility to relocate if the need arises.
• Largest provider of Private Practice Internships and Residencies in the U.S.
• WOOF University, offering educational training to all staff members.
• Work-life balance.
• Opportunities to cross-train and grow!

VCA adds value to your compensation package with the following:
Competitive wages

• Medical, Dental, & Vision insurance
• 401(k) w/ company match
• Life and Long Term Disability insurance
• Employee discounts on veterinary services and prescription diets
• Personal wellbeing & mental health resources at no cost

Hourly Rate: $17.00

Ready to be part of our fantastic team? Apply today! We look forward to hearing from you soon.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com