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Form of workWe are a Doctor's office in Fort Wayne, Indiana looking for a Customer Services Representative to join our team! The person we are looking for provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
Handles incoming and outgoing mail and e-mail and assists with marketing and social media as needed. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within business operations software.
Escalates complex matters to senior staff. A minimum of 1 year of job-related experience is required. Full benefits, 9-5 Monday - Friday, no weekends, and we are off on all major holidays!
Requirements: Must be 18 years old or older with a high school diploma. Must have great writing skills and knowledge of basic computer platforms (Microsoft, Google, etc.) Experience with marketing and basic social media platforms such as Facebook is preferred but not required. Must have an eye for detail!
To demonstrate this, include your favorite ice cream flavor in with your salary expectations (ex: $_.00, chocolate). Your application will only be reviewed if you complete this step. Ability to meet the physical demands of the job.
Work may require lifting, carrying, and standing. Should be able to lift 40lbs on their own, 50lbs or more with assistance. .
Is experienced in the teamwork approach and works well with all levels of hospital team members.
