Client Service Representative - Veterinary

Combs Veterinary Clinic, a progressive small 2-3 doctor animal clinic on the West side of Bloomington, IN, is looking for a Client Service Representative.  

At Combs Veterinary Clinic, our team is small, supportive, and collaborative. We embrace a collaborative approach and are excited to be able to add another CSR to our family. Being a CSR in a veterinary office takes a special kind of person who loves helping both humans and animals alike. You would be responsible for the first and last impression a client makes when visiting our clinic, and it is important that all clients feel welcome, safe, and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way.   

Thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care!  

Essential Functions and Responsibilities:  

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Admit patients: ensuring that the patient is weighed, and all information is current
• Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
• Process financial transactions accurately
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked lobby and front office area
• Educate clients on wellness plans, food, and products sold in the waiting room
• Communicate effectively and efficiently with the Nursing and Vet Team
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Opportunities to learn Veterinary Assistant skills if desired  

Skills and Qualifications:  

• One year minimum experience in a veterinary practice required; however candidates with human medical experience may be considered
• Minimum two years of customer service experience required (retail, food and beverage, etc.)
• Familiarity with Avimark hospital software preferred
• Computer experience (email usage, word/excel) required for using front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• Knowledge of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.
• Ability to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient with time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, friendly, and positive professional attitude
• Must be able to work seated for a majority of day  

Benefits and Perks:  

• Short Term Disability paid for by employer 
• Complimentary Life Insurance - $25,000; with options to purchase additional voluntary benefits for self or family 
• Company-Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Kaiser/UMR Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options 
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.