Retail Client Service Representative

At Aspire Business Consulting we are looking for an in-person *not remote* retail customer-oriented Service Representative. A retail based customer Service Representative(CSR) will act as a liaison, provide product/services and information, and resolve any emerging problems that our customer might face with efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They're usually the people that were in trouble in school for talking in class. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Does that sound like you?

No experience? No worries, we'll train you!

Responsibilities

• Manage large amounts of customer interactions
• Generate sales and leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and meet their needs

Skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $600.00 - $1,200.00 per week

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift

Work Location: On the road