Client Services Representative (Temporary, Part Time, Hybrid)

Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.

We are seeking temporary, Part TimeClient Services Representatives! The Client Services Representative supports our clients by providing helpful information, answering questions, and resolving issues related to billing. They are the front line of support for clients seeking assistance with billing and spends the majority of their workday actively assisting customers in one form or another. This position will be a hybrid role with some in remote hours and some time spent working in office from our location in Florence, SC.

What You’ll Do:

• Answers client emails, calls, and online chats regarding various client financial issues and other general questions related to their account.
• Decides how to resolve client issues (e.g. waive charges, issue credit memos, etc) that is fair and equitable for both the client and our organization.
• Records and categorizes client issues; works with the Sales Operations team to implement changes that improve the overall client experience.
• Interacts with clients in a professional and courteous manner; responds to client inquiries within an acceptable time frame.
• Communicates and coordinates effectively with other departments and directs unresolved issues to a different area when appropriate.
• Maintains accurate records including documenting all client interactions in the Salesforce.com platform.
• Works closely with Sales Territory Managers and Sales leadership to resolve client issues related to billing/invoicing.
• Creates and forwards leads to Sales discovered during client interactions.
• Performs other duties not otherwise listed as assigned by the company.

What We’re Looking For:

• 1-2 years of accounting-related experience, or an equivalent mix of education and experience, with Associate’s degree or related preferred.
• Able to identify the information needed to clarify a situation, seek that information from appropriate sources and use skillful questioning to draw out the information.
• Able to approach a problem using a logical, systematic, sequential approach and resolve the client’s issues quickly and effectively.
• Ability to multitask, prioritize and manage time effectively.
• Proven customer service/support experience.
• Excellent communication, strong phone contact handling and active listening skills.
• Proficiency in Google suite and familiarity with CRM systems and practices
• Must be a comfortable driving distance from Florence, SC.

Why You Want to Work Here:

• Free Wellness Clinic staffed by a Nurse Practitioner
• A caring, friendly work environment
• The opportunity to positively impact ministries

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.