Client Representative

CLIENT REPRESENTIVE
INSURANCE INDUSTRY

JCL Aviation Services, LLC is looking for a Client Representative to work out of its
Bluffton, SC headquarters. We are committed to providing the highest level of aviation insurance and consulting services to each and every client. By focusing on one industry, one area of insurance and on a small, select customer base, JCL is able to provide our clients with comprehensive, competitively priced insurance programs and unparalleled service. We work with a diverse client base of aircraft owners/operators and users, including unmanned aircraft systems, aviation/aerospace manufacturers, airport owners and operators.

As a Client Representative, you will play a vital role in our business interacting with customers and partners. Key responsibilities include assisting with the management of individual service needs while delivering best-in-class service. This position requires you to execute each task with precise attention to detail and accuracy.

Responsibilities include, but are not limited to:

• Handle specific inbound/outbound communication (voice and email) from customers and business partners.
• Provide administrative assistance as needed (maintain databases, handle ordering, research, etc.)
• Verify and check insurance policies and associated documentation to ensure they reflect accurately the coverages chosen by each individual client.
• Problem solving and decision-making skills to resolve customer inquiries.
• Maintain and update customer-related information systems and files to ensure that our records are accurate and up-to-date.
• Ability to juggle multiple clients and maintain a positive attitude when/if priorities change at a moment’s notice.

Minimum Qualifications

• Post high school education or college classes (4-year degree preferred)
• Experience in an administrative or customer service position
• Excellent Computer Skills
• Ability to work with MS Word, Excel, Outlook, One Note and Adobe Acrobat
• Effective time management and self-accountability
• Excellent written and verbal communication skills

Required Skills

• Effective time management and self-accountability
• Ability to work independently.
• Critical Thinking / Problem Solving Ability
• Ability to perform tasks with precise attention to details
• Ability to self-motivate
• High level of professionalism and integrity
• Strong work ethic

Additional Considerations

We are interested in hiring the individual that fits this position well and will consider flexible options such as:

• Combination of in-office and remote schedule
• Flexibility in hours worked
• Other reasonable accommodations as requested

JCL is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. This is an hourly position, initially based on 18-20 hours per week. Salary and schedule adjustments may be made after the 90-day probationary period.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 18 – 20 per week

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Bluffton, SC 29910: Relocate before starting work (Required)

Work Location: Hybrid remote in Bluffton, SC 29910