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SalaryJob Description
Client Relationship Specialist is responsible for facilitating the day-to-day
communication between our clients and our laboratories, ensuring exceptional
client experience, and performing tasks within the various login departments.
Essential Duties and Responsibilities:
- Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
- Advise walk-in clients about service information and project preparation.
- Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
- Unpack shipments and document receipt of sample.
- Update client and project data records in LIMS and CRM software systems.
- Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
- Ability to assist with administrative tasks as necessary.
- Teamwork is the foundation of success at Eurofins CEI; We perform other tasks as needed across departments.
Qualifications
- HS Diploma or equivalent
- Customer service experience 1-2 years
- Excellent written and verbal communication skills
- Active listening
- Client-focus
- Computer literate (Office suite, Adobe PDF, CRM)
- Prioritization and on-time execution of tasks
- Process improvement
- Problem-solving and solution orientation
- Demonstrated ability to sell solutions as a result of active listening
- Strong interpersonal skills (people, social, emotional intelligence)
- Proactivity
- Team player who can self-motivate
- Performs well under pressure; thrives in fast-pace environment
- Growth mindset
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
