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Form of workWe encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. Working Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc. The Public Defender Service The Public Defender Service (PDS) is a department of the Legal Aid Agency (LAA) that operates alongside private providers delivering a full range of quality, value for money services within the criminal defence market.
Informed by its participation in the market, PDS contributes credible and expert advice to the government on service and policy development affecting the sector and acts as a test-bed for innovation and quality improvements. PDS operations provide a critical safeguard against market failure across England and Wales, thereby ensuring the LAA fulfils its statutory responsibility to ensure continuous access to justice. Job Summary Provision of an efficient and effective support function to the PDS.
Key Responsibilities: Provide high quality and timely Customer Service to internal and external customers, supporting the PDS at a National level; Champion Lexcel compliance, undertake quality checks and support the teams to deliver a quality service; Manage financial processes, to help ensure the PDS delivers the best value for money we can; Support our site leads with Facilities Management, Business Continuity and Health & Safety; Be an effective team member who works flexibly and collaboratively to deliver Operational Support; Contribute personally to the continuous improvement of PDS service and the development of PDS as a great place to work. Essential Criteria: Excellent Microsoft Word and Excel skills Outstanding customer service and communication skills Experience of following processes, meeting deadlines and producing high quality work Ability to manage multiple activities Organisational skills Attention to detail Ability to multi task Motivated and able to work as a team and individually Our commitment to Diversity and Inclusion We are committed to diversity and inclusion and we positively promote flexible working, including job shares. We will consider all applications on merit regardless of age, disability, gender identity, sexual orientation, socio-economic background, religion, ethnicity, preferred working pattern and except for exceptional circumstances your working location.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months. If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please ensure that you attach the Disability Confident Scheme Form when you return your application.
You can use the same form to let the recruiting manager know of any reasonable adjustments you may require during the sift or later selection processes. Assessment approach Application and Assessment Process The following behaviours will be assessed at the sift stage and must be demonstrated at level 1 - AO. Managing a Quality Service Gain a clear understanding of customers' needs and expectations.
Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them and providing solutions. Keep customers and all colleagues up to date with progress.
Show customers where to access relevant information and support that will help them to use services more effectively. Delivering at Pace Always work with focus and pace to get the job done on time and to a high standard. Follow the relevant policies, procedures and rules that apply to the job.
Use own knowledge and expertise to organise work. Keep focused on delivery and take responsibility for the quality of work produced. Keep a consistent level of personal performance.
Keep managers and stakeholders updated on how work is progressing. Interview / assessment Process If you are successful at the application stage, you will be invited to an interview, via MS Teams. As well as the above behaviours, strengths and abilities applicable to the role will also be assessed at interview.
If you would like more information on this opportunity, please contact pds.businessteam@justice.gov.uk
