Client Services Project Specialist

Job Title:
Job #:
Location:
Job Description: ***Bilingual (English and Spanish) candidates preferred (please indicate this on resume)***
**Candidates must have JD from an accredited US law school or foreign law degree and LLM. Active Bar License is not required.**
Top 3 Required Skills: Attorney with a JD from accredited US law school, Attention to quality assurance and meeting client deadlines, work effectively in a highly collaborative environment with a variety of business partners
Remote/Onsite: Remote, 50 miles within Phoenix/Beaverton Epiq office
Time Zone Requirements: See above
Pay Rate: ***-***/hr
Mark up: 37.99%
Start Date: ASAP
Work Schedule: 40 hours a week, standard work hours
Training Schedule: See above
Interview Process: Interview with HM and team via Teams
Background Check: Background check MUST clear prior to start (Wells)
Potential for Conversion to FTE: Yes
Potential for Extension: Yes
Supplier spotlight: No
Position Summary
Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results. Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients. Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.
Job Responsibilities
Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
Work effectively in a highly collaborative environment with a variety of business partners
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Required Qualifications & Characteristics
JD from an accredited US law school or foreign law degree and LLM
Flexible and customer service focused
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
Ability to handle changing or competing priorities to support business needs
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook
Key Competencies
Integrity - Behaves in an honest, fair, and ethical manner; shows consistency in words, actions, and commitment; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus - Acts with the clients, both internal and external, in mind and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, and expectations; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results-Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and acts before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success.
Entrepreneurial Orientation - Proposes innovative solutions to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Is community minded and not afraid to be self-directed, empowered to act.
About Our Work Environment
Work is fast-paced environment with extensive contact with clients and customers. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Attorneys thrive on being in an environment that rewards the following critical success factors:
1. Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
2. Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
3. Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
4. Creativity: Being inventive, imaginative, and innovative.
5. Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
6. Energy: Maintaining a fast, active pace in the normal course of a day.
7. Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
8. Integrity: Strict adherence to job-related standards, values, or norms.
9. Learning Ability: Understanding and applying new information.
10. Listening. Hearing and comprehending verbal messages and confirming back what you hear.
11. Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
12. Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.
Comments for Suppliers: ***Bilingual (English and Spanish) candidates preferred (please indicate this on resume)***
**Candidates must have JD from an accredited US law school or foreign law degree and LLM. Active Bar License is not required.**
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.