Sr. Consultant Client Service-Custody Servicing

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Asset Servicing, Custody group within Global Fund Services (GFS) is comprised of multiple service teams that service over 1,400 client-appointed investment manager relationships and over 400 self-managed client relationships in North America.

The Senior Consultant,-Client Servicing role reports to the Custody Servicing Manager and is responsible for sustaining relationships and delivering high-quality service for complex clients and client-appointed IM relationships.

This includes interfacing with internal partner areas to address complex issues, leading process improvements for complex clients, acting as a technical resource for members of the team, and a point of escalation for internal and external partners.

The Sr. Consultant works with the business unit, operational teams, and clients to understand their needs and is responsible for enhancing the client service experience.

Major Duties/Responsibilities:

• Develop and maintain relationships with complex investment managers, or clients, and internal Northern Trust partners or groups to better understand the needs of the investment manager, or client, and articulate those needs to collaborate on query resolution, process improvements, and other service enhancements
• Understand client's end-to-end process flows, business needs, and deliverables, and ensuring adherence to relevant service level agreements.
• Resolve complex inquiries and escalations where expertise is required to interpret policies, guidelines, and/or processes. Facilitate solutions that ensure operational excellence.
• Provide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
• Build and maintain effective working relationships with key internal and external partners. Interact with various internal partner groups to aid in or facilitate in the resolution of complex issues and inquiries across the many global markets the investment managers or clients invest.
• Understand market and industry trends and translate to stakeholders. Contribute to the development, maintenance, and adoption of standards as market, policies change.
• Actively involved in ongoing training for new hires and other members of the service team
• Analytically and procedurally competent, representing the team on cross-function process or project deliverable.
• Identify and lead process improvement opportunities, shortcomings, and requirements for complex issues related to clients, or client-appointed investment managers, collaborating across the operations organization to drive outcomes.

The ideal candidate should have a fair amount of the following qualities:

• A college degree or relevant work experience in client servicing or asset servicing operations is preferred.
• Experience in a fast-paced, deadline-oriented environment where adaptability and multitasking are critical for success and development.
• Intermediate to advanced skills in Excel and PowerPoint.
• Demonstrated knowledge of general investment, finance, and business concepts, usually acquired through formal education or experience.
• Extensive custody operations knowledge.
• Proven experience as a problem solver.
• Detail-oriented, organized, consultative, and analytical, with a proven ability to maintain high levels of service for complex clients
• Flexibility and comfort with ambiguity e.g. adaptable to change.
• Excellent communication skills verbal, non-verbal, and written
• Technical knowledge of asset management, custody processes, and process improvement experience is required.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. 

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.