Client Service Specialist - Trip Permits

Requisition #: 19132
Functional Area:Client Service; Audit/Risk/Compliance
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: M-F 8am-4:30pm CST
Position Summary
J. J. Keller has an Inbound Customer Service Representative opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of 400+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. Given the fast growth in this department, we've had a successful track record of seeing associates join this team and continue to grow in their careers with the company.
In the Inbound Client Service Specialist role, you will be responsible for answering calls from our clients and assisting them with obtaining Trip Permits in a timely and accurate manner.
Job Responsibilities

• Serves as the primary interface with clients to determine trip permit requirements, to include such tasks as:
  • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
  • Educating clients on regulatory requirements, providing interpretations and best practices
  • Determining clients' needs and how J. J. Keller can best serve those needs
• Initiates and maintains work orders to ensure proper permits are being secured.
• Monitors completion of permits and provides feedback to clients as necessary.
• Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner. Validates accuracy of permits and distributes to clients.
• Maintains appropriate documentation, such as client profile, call notes, state fees to be charged to clients, charges applied to corporate credit card and escrow funds, work order information, etc.
• Assists with resolving issues related to permits, Client Service, invoicing and payments.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications
Experience:

• 3+ years of experience in customer service environment, with 1+ years being in a call center.

Education:

• High School Graduate or General Education Degree (GED).

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite, including intermediate functions.
• Commitment to providing outstanding Client Service.
• Excellent verbal and written communication skills.
• Strong organizational, problem solving, and analysis skills.
• Ability to work in a fast-paced, deadline driven environment.
• Knowledge of applicable regulations preferred.
• Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.

Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $20.50 to $23.40 which varies depending on factors including, but not limited to, a candidate's overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.