Client Service Specialist/ Hospitality

Felsteins is seeking full-time Client Service Specialists to provide outstanding service to our valued customers. Responsibilities include greeting and providing excellent service to our customers, using point-of-sale to enter proper payment information, maintaining inventory, writing up special orders, repairs, answering phones, and working with teammates to meet our customers’ needs.

Build your career with a company that thrives on an outstanding customer experience, is continuously training and making a difference in our customers’ and employee lives.

Schedule -

Tuesday-Friday 825am-6:00pm(1 hour lunch break).

Saturdays 825am-4pm

Closed Sundays and Mondays.

During the month of December, there is a possibility of working more days.

We do have another store in Marinette, which you could travel there up to 50% of the time. You are back to the store before we close if you go up to marinette for the day.

Job Purpose: The purpose of the CSS is to make sure all transactions and daily tasks are completed accurately and efficiently in addition to making the store run smoothly. Most importantly, CSS help the team serve the client better than anyone.
Essential Duties & Responsibilities:
1. Answer calls and direct them to the appropriate person
2. Communicate with teammates via Apps
3. Handle transactions using POS ensuring proper payment and maintaining inventory
4. Receive and sort daily shipment accurately and communicate the contents to teammates.
5. Work with teammates to solve problems and to eliminate communication errors
6. Greet clients and ensure they are helped in order of arrival
7. Write up, bill, and finalize repairs
8. Perform other duties as assigned
Qualifications (What we look for): High School Diploma or equivalent. Excellent interpersonal skills. Ability to multi-task. Comfortable working independently and with a team. Someone who wants to have fun everyday!
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands. The employee must occasionally lift and/or move no more than 35 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Pay-Starting pay is $18.00 an hour or 10% commission of retail sale. Whatever is higher during the 2 week pay period. There is also a bonus paid every month if your goals are met. We give you all the training and tools that you will need to obtain these goals!

Job Type: Full-time

Pay: $18.00 - $90.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Paid training
• Tuition reimbursement

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person