Client Services Specialist Ii _

Join us in creating a sustainable future and becoming a protector of tomorrow!
Company Description:
Covanta Environmental Solutions is a leading provider of environmental solutions across a wide range of industries including pharmaceuticals, consumer products, health and beauty, food, automotive, chemicals, and other industrial manufacturers. Our services help solve some of the toughest challenges faced by these industries. Our mission is simple: To develop and deliver waste and risk elimination solutions that positively benefit our Clients, our Community, and our Environment.
CES offers our valued team members:

• Rewarding careers with competitive pay
• No cost Basic Life and Basic AD&D Insurance, as well as supplemental employee life and AD&D and dependent life options
• Industry-leading retirement plan
• Employee Assistance Program (EAP)
• Wellness Incentive & Rewards Program
• Round-the-clock support through our Health Advocate partnership
• Career development and mentorship
• Educational assistance to help you invest in your future
• And much more

Position Description:
The Client Services Specialist II (CSS II) is an integral part of the Customer Care department. The primary focus is to fulfill several essential tasks related to delivering a product or service to a client. Serve as the direct link between the Company and the client, manage day-to-day affairs, and ensure customer satisfaction. Interact with customers to provide all necessary information and process information in response to inquiries and concerns. CSS will be assigned with one or more Solutions Sales Manager (SSM) and Client Retention Specialist (CRS) to provide support and collaborate with.
Responsibilities:

• Build positive working relationships among stakeholders to ensure client satisfaction.
• Construct profiles in CRM/NetSuite Golden Gate.
• Assist clients with Material Characterization Form (MCF) completion.
• Record waste profile documents and track progress.
• Issue and review approval package with client to ensure they fully understand shipping requirements, terms & conditions (T&Cs), etc.
• Collaborate across departments to resolve issues and/or exchange client information.
• Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly.
• Establish a complete understanding of Energy to Waste and Material Processing Facilities capabilities, services, and processes to effectively communicate with clients and offer solutions within the Covanta portfolio.
• Resolve issues escalated from Client Retention Specialist (CRS) & SSM promptly.
• Maintain communication, both verbally and electronically, efficiently, and professionally.
• Act as liaison between client, SSM, and CRS.
• Collaborate internally & provide resolutions to clients effectively.
• Provide reports and analyses to customers.
• Analyze needs, recognize potential issues, research alternatives, and provide solutions.
• Respond to client feedback and address service complaints promptly.
• Assist with an aged receivable collection as required.
• Generate our client proposal independently on behalf of SSM and/or Direct Manager.
• Execute business retention calls to recurring clients according to the prescribed script.
• Retain call records and enter CES tracking software system to provide key performance indicators (KPI's) for the client base.
• Participate in client meetings.

Requirements:

• 3+ years of relevant experience and degree in related fields preferred.
• Minimum 3-5 years of supervisory and inside sales experience.
• Experience in the waste or recycling industry is preferred.
• Experience supervising direct reports preferred.
• RCRA, DOT, & HazCom training preferred.
• Desire to have direct customer contact & provide a prominent level of customer service.
• Strong organizational skills.
• Ability to use sound judgment and problem-solving in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Ability to handle multiple projects, prioritize, meet deadlines, and work independently.
• Ability to follow detailed oral and written instructions.
• Ability to effectively communicate at all levels both orally and in written form.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Covanta is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf). Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at careers@covanta.com.