Client Service Specialist

If you love talking with people and you love beautiful homes, this is the role for you. As one of the keystone members of our organization, you create the first impression our customers receive of Normandy Remodeling; setting the tone and the high standards of customer service that our clients can expect on their journey toward a reimagined home.

Normandy Remodeling is one of the largest home remodeling companies in the country, and still growing. We specialize in major home remodels and additions across Chicagoland with a reputation for high quality construction, exceptional customer service, and stunning design. Our company has been featured on the cover of magazines, earned dozens of design awards, and currently holds a 94% customer satisfaction rating.

As our Client Services Specialist, you will be responsible for:

• Discussing potential remodeling projects with customers in-person and over the phone to determine if their remodeling needs are a good fit for our services
• Management of our customer gift programs
• Administrative support tasks for our design, architecture, construction, and accounting departments
• Supporting our showroom and design team as needed including:
  • Greeting customers, vendors and guests
  • Assisting in events, occasionally on evenings and Saturdays at both our Evanston and Hinsdale locations

A large portion of your time will be spent talking with customers on the phone or in-person about their potential remodeling projects. We will provide training about the design-build remodeling experience that we offer, although you will find that an eagerness to learn about the interior design world and an enthusiasm about home renovations will lead to a deeper level of satisfaction and success in your role.

You will create our customers’ first impression of our organization so a friendly, polished, and professional demeanor is a must.

To be successful in this role you should have:

• 5+ years experience in customer service or customer facing interactions
• 2+ years experience in an administrative or data entry capacity
• Excellent written and verbal communication skills
• Clear, intelligible speech
• Exceptional organizational skills and attention to detail
• Ability to lift 25 pounds

This position is full-time, onsite at our Hinsdale office & Design Studio. Typical work hours are Monday-Friday from 8AM to 5PM, although an occasional evenings or Saturdays may be needed at either our Hinsdale or Evanston Design Studios.

Salary is $50,000-$60,000 depending on experience. We offer health insurance, 401(k), a flexible schedule and a positive and exciting work environment. Normandy Remodeling is an equal opportunity employer