Client Services Technician

As a Client Services Technician, you will be responsible for maintaining and service existing client systems and providing clients with unparalleled technical support in their homes . As a member of our Client Services Team, you will coordinate with our Field Service Manager, Operations, and Warehouse teams to effectively coordinate and implement service visits.

Who will love this job:

• A problem solver - you enjoy tackling difficult problems and finding solutions to achieve the best possible results.
• A punctual person - You are on time, and hate being late - you enjoy always being ahead of the game.

• A quick learner - You are adaptable and able to make decisions quickly. You enjoy learning new things and about the different types of equipment we use each day.
• A strong communicator - You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too

Responsibilities

• Work with Field Service Manager to schedule and complete onsite service visits
• Represent Sound Specialists brand to external stakeholders and interact with professionalism and care towards clients and partners
• Perform preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more.
• Fill out service appointment notes as needed
• Update drawings, remote monitoring services, and other documentation per company standards.
• Participate in service meetings and company planning as needed.
• Participate in on-call technician schedule.

Requirements

• Knowledge of signal flow and electronic systems principles
• Experience in any of the following low voltage fields including: Audio/Visual, Security, Lighting Controls, Motorized Window Treatments, Data Networks.
• Professional appearance and punctuality.
• Ability to conduct oneself internal and external stakeholders.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development

• Cell phone reimbursement
• mileage reimbursement