Client Services Coordinator

About Us:

Sound Specialists is a full-service integrated systems designer and installer for residential, commercial and multi-unit dwellings. We handle everything from the infrastructure within your walls to the functional technologies you use every day. Our team is driven by a passion for innovation, and we are committed to providing seamless solutions tailored to our clients' unique needs. Sound Specialists is a leading provider of exceptional audio and visual solutions, dedicated to delivering high-quality service to our clients

Job Description:

We are seeking a motivated and detail-oriented Client Service Coordinator to join our team. The Service Coordinator will be responsible for answering incoming phone calls, overseeing the scheduling, coordination, and management of service requests, and basic technical support for our clients. The ideal candidate is customer-focused, organized, and possesses excellent written and verbal communication skills. As a Client Service Coordinator, you will work with our Client Service team and help support their efforts of keeping our clients happy!

We are a fast paced company, so you must be able to work both with a team and independently.

Who will love this job:

• A helper - you love working with people and get a rush when you can help people solve problems.
• A doer - You thrive in a fast-paced environment; we move quickly and need you to be flexible and move fast too
• An organizer - You have superb organizational skills, attention to detail, and ability to outline and execute a plan in a methodical, structured way
• A calm spirit - You have the ability to demonstrate poise, tact and diplomacy when dealing with internal and external stakeholders
• A strong communicator - You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too
• A leader - you are high energy and enjoy collaborating with people, working on complex problems, and guiding a team to achieve objectives.
• A tinkerer- you love figuring out how things work and solving problems.

What you'll do:

• Receive and process service requests from clients via phone, email, or other communication channels
• Assist support ticketing system and move tickets through support pipeline
• Evaluate service requests to determine the appropriate level of support required
• Coordinate with clients and technicians to schedule service appointments
• Answer all incoming phone calls, maintain regular communication with clients to provide updates on service requests, including appointment confirmations and technician arrival times, via phone call and email
• Address client inquiries and concerns in a timely and professional manner
• Ensure client satisfaction by actively seeking feedback and resolving issues promptly
• Work with Service Manager to schedule service appointments, considering technician availability and client preferences
• Work with Service Manager to coordinate logistics for service deployments, including equipment transportation and setup
• Follow up with on clients on invoices

Skills:

• Exceptional organizational and multitasking abilities
• Strong communication and interpersonal skills
• Proficiency in using/ability to learn the scheduling software and customer relationship management (CRM) tools
• Ability to work well under pressure and in a fast-paced environment
• Detail-oriented with a focus on delivering high-quality service to clients

Requirements

• Education: High School Diploma, GED, or Work Experience in AV field
• Experience: Proven experience in customer service, service coordination, or related roles. Experience in the audio-visual industry is a plus

Benefits

Benefits:

Sound Specialists offers a competitive compensation package, including salary, health benefits, 401k, and opportunities for professional development. We provide a supportive and collaborative work environment where employees are encouraged to innovate and excel in their roles.

Sound Specialists is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.