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Form of work
SalaryOverview:
We are seeking a highly motivated and customer-focused individual to join our team as a Student Services Representative. You will be responsible for providing exceptional service to our students and graduates and ensuring their satisfaction. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company.
Duties:
- Communicate with customers via phone, email, and in-person, resolve issues,
- Assist students in navigating our Learning Management and troubleshoot any technical difficulties they may encounter,
- Once properly trained provide career services to students and graduates,
- Maintain accurate records of interactions and transactions in our (CRM) systems,
- Once properly trained, establish regular contact with the employer community to assist graduates with career services,
- Continuously strive to improve customer satisfaction by actively seeking feedback and implementing necessary improvements,
Experience:
- Previous experience in customer service or a related field is required
- Strong communication skills, both verbal and written, with the ability to effectively convey information to students and graduates,
- Excellent problem-solving skills and the ability to think quickly on your feet,
- Experience in career services in higher education is highly desirable.
Who We Are: We are a private online career education center in Arlington, Texas. For over 40 years, the experts of the CCI Training Center have been preparing thousands of adults for new careers or assisting them in enhancing their current employment. Our fast-track career training programs help adult students move quickly into rewarding professions. Our focus remains on providing certificate-based, fast-track career education programs.
Join An Organization With 40 Years of History In Career Education!
WWW.ccitraining.edu
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
