Client Service Coordinator

At Vasso & Associates, we work as a team to help our clients clarify and define their personal financial goals and then develop a comprehensive game plan to help them reach those objectives. We are ethically committed to providing our clients with thoughtful, objective, expert guidance and personalized service to enable them to establish and maintain control over their financial lives.
We educate, inform and empower clients by delivering the most accurate and timely financial information available and provide the highest quality of products and services. We also help co-ordinate with other professionals including attorneys, accountants, bankers and insurance agents.
Whether a client is planning for their retirement, their children's college or maximizing the potential of their businesses, having a solid game plan - in the form of a written financial plan - is a key prerequisite to effective and efficient financial management.
We are looking for a self-motivated learner who wishes to pursue becoming a financial advisor in the future. This position will learn all daily requirements to acquire new clients, service existing clients, and what it takes to provide a world-class experience. The position provides the opportunity for candidate to help clients achieve financial goals and objectives within a top 100 team practice of a Fortune 250 company.
Responsibilities may and can change to meet the needs of the practice and can include other duties as assigned by the advisors.
Responsibilities:
30% Administrative / Office Management

• Complete, record and send all client correspondence
• Prepare correspondence for advisor signature
• Answer incoming calls
• Respond to email inquiries
• Greet and extend hospitality to clients, prospects and guests
• Review work methods and procedures for possible quality improvements and implement where appropriate
• Attend Internal Meetings and collaborate with team members

20% Client care

• Assist with creation and implementation of concierge level Client Service platform and delivery model that is consistent and repeatable
• Open client accounts and work with home office to resolve issues
• Handling client checks, financial fee payments and funds transfer requests
• Research and resolve client issues
• Respond to and resolve client requests
• Utilize technology and tools where appropriate to automate and streamline service delivery
• Setup client website access and provide introductory instruction on client website to clients
• Answer questions and provide readily available information to clients
• Schedule client appointments and prepare agendas/forms for appointments
• Ensure all client meeting pre-work is received and processed in time for client meetings
• Conduct client appointment reminder calls and check-in calls on follow up items
• Notify team members of significant changes in client situation warranting additional care or changes in Client Service
• Set up and maintain client management system
• Document client contacts/notes in client management system
• Maintain files and records in accordance with the records retention policy
• Track client-specific special events (ie. birthday, anniversary) and make appropriate contact per established Client Service model
• Answer unsolicited calls from prospects to schedule appointments or refer to advisor
• Review and respond to emails as necessary
• Perform Rollover Calls and walk clients through that process
• Monitor and update client suitability and make updates as needed

30% Transactions

• Execute client transactions in various systems
• Execute appropriate trades to align client portfolio with proposed product solutions
• Place trades on demand following meetings or Client Calls
• Brokerage trades, SPS Advantage Trades

20% Financial Planning Advice

• Gather and enter client data into Financial Planning Tool Suite
• Maintain client contact during the financial planning process
• Prepare preliminary case analysis, financial plan and planning recommendations
• Prepare Morningstar reports, charts, graphs, tables and other supporting documents to be used in meetings with clients
• Conduct analysis of client employer benefits to guide recommendations on benefit selection to support financial plan
• Provide ongoing financial planning status reporting
• Follow up on client workflow and timelines to ensure financial plan deliverable progress
• Conduct and/or participate in client meetings to present planning recommendations/deliver advice
• Upload and Deliver plan to the client
• Maintain physical case file
• Update Casework Tracker to prioritize, sort, and track progress on casework

Other Job Requirements:

• Mandatory securities and insurance licensing within 6 months of employment
  • Series 7, Series 66, Group 1 Insurance
• Interpersonal and communication skills are crucial as position will require regular dealings with clients and/or prospects
• Excellent written and verbal communication skills
• Time management skills are a must
• Strong ability to multi-task and work in a fast-paced environment
• Direct attention to detail and organization
• Desire to grow knowledge of mutual fund, securities, and insurance industries ongoing.
• Ability to adhere to rules and regulations as stated and required by Advisor and the FINRA
• Proficiency in Microsoft Office & Windows 10
  • Specifically: Excel, Word, and PowerPoint

Qualifications / Experience:
Business Degree/Business Major, Finance preferred
Salary:
To be determined based upon experience and qualifications
Full-Time Benefits:

• Retirement Plan: Simple IRA with employer match up to 3% (immediate 100% vesting).
• Group Health Insurance.
• Group Life Insurance and Disability benefits.
• Paid time off (PTO): 13 days plus 6 major observed Holidays.
• Bonus Potential: Up to 20%. Based upon combination of job performance review and branch reaching annual goals. Bonus will be reviewed annually.
• Professional development reimbursement program.

Additional information:
Position requires a full background check with fingerprinting.
Work Schedule:
Hours of operation are Monday-Friday, 8:00am-5:00pm
At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
This position is with an Ameriprise Financial Franchise owner.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time