Client Relations Representative

Earth Stone & Tile Inc. is a leading distributor/ wholesaler of Natural Stone & Quartz Slabs for residential and commercial usage. The company was established in 2002 and has 2 locations in NJ. This job opening is at the Elizabeth, NJ location.

Client Relations Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications and limitations .You are also responsible for order entry, purchase order (P/O) processing.

As a Client Relations representative you will act as the liaison between Earth Stone and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

· Work cooperatively in team environment

· Greet and assist customers with selections and follow-up on all customer selections

· Enter orders, follow-up on information requests and follow proper sales procedures

· Answer phone inquiries including over the phone orders

· Assist with stock checks, pricing and processing orders

· Process P/O's

· Develop basic understanding of design and color

· Resolve customer service issues

· Multitask and prioritize work through effective time management

· Maintain a neat and organized workspace

· Work within the framework of the company's defined policies, procedures, goals, and directives.

· Any other duties required of the position

· Gain knowledge of all current and new product lines

· Enter orders, follow-up on all inquiries , and follow proper sales procedures

Minimum Qualifications

· High School Degree or equivalent

· Excellent email and computer skills

· Positive attitude

· Excellent and professional phone skills

· Excellent verbal English communication skills

· Detail-oriented

· Self-motivated and proactive willing to take the extra step!

· Demonstrate integrity, professionalism, and perseverance

· Possess a flexible work schedule

· Prior customer service experience is a plus

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person