Client Relations Specialist

We are looking for Client Relations Specialist. Candidates will speak with new and existing clients, gather information/documents, enter the information and process documents into our database. The ideal candidate will be computer savvy and a fast learner with a keen eye for detail. You will report to a manager or another senior team member. You will need to learn and be trained in basic legal knowledge from us. Understanding of client confidentiality principles is compulsory. The law firm will rely on you for having accurate and updated information that are easily accessible through our digital database.

Responsibilities

• Communicate professionally and effectively with clients and with other professionals.
• Speak with new potential and existing clients and obtain information/documents; prepare a report to have meetings with your supervisors and attorneys.
• Data entry into case management software and spreadsheets.
• Be the client contact throughout the case. You would also assist in whatever you can throughout the case, which includes drafting documents/letters.
• Answer phone calls/inquiries.
• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.
• Create spreadsheets and enter data without mistakes.
• Verify data by comparing it to source documents.
• Update existing data.
• Retrieve data from the database or electronic files as requested.
• Sort and organize paperwork after entering data to ensure it is not lost.

Skills

• Fast typing skills; knowledge of touch typing system is strongly preferred.
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel, etc.).
• Working knowledge of office equipment and computer hardware and peripheral devices.
• Basic understanding of databases.
• Good command of English both oral and written and customer service skills.
• Ability to communicate professionally and effectively.
• Great attention to detail.
• High school degree or equivalent.

Work Remotely

• No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you fluent in any other languages?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Employee relations: 3 years (Required)
• Communication skills: 3 years (Required)
• Problem management: 1 year (Required)

Language:

• English (Required)

Work Location: In person