Address
Form of workAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Holman has an outstanding opportunity for a Supervisor of our North American Contact Center.
This Supervisor will oversee a team of 15-20 Contact Center administrators and driver administrators in the US and Canada. The Contact Center administrators assist our fleet drivers with their day-to-day needs. The goal will be to develop the members of the team to meet their individual and team goals through excellent customer service and efficiency.
What will you do?
What are we looking for?
#LI-Hybrid
#LI-LS1
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
Holman has an outstanding opportunity for a Supervisor of our North American Contact Center.
This Supervisor will oversee a team of 15-20 Contact Center administrators and driver administrators in the US and Canada. The Contact Center administrators assist our fleet drivers with their day-to-day needs. The goal will be to develop the members of the team to meet their individual and team goals through excellent customer service and efficiency.
What will you do?
- Supervise, coach, and lead a team of Contact Center administrators to support our customers.
- Create a positive and professional work environment through positive recognition and supportive work relationships.
- Provides feedback to management on customer needs, issues and trends.
- Communicates business strategies and results to Contact Center administrators.
- Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews.
- Resolve interdepartmental and operational problems quickly and efficiently.
- Minimizes customer issues, call escalations through effective coaching, and support of team.
- Participates in the recruiting and hiring of new staff members.
- Responsible for the initial training of new hires as well as the ongoing development of their assigned team members.
- Manages and proctors departmental meetings and training sessions.
- Develops ideas to improve department efficiency.
- Develops talent and shares progress and readiness with Client Relations leadership.
What are we looking for?
- Bachelor's degree or post-secondary diploma in Business or related fields
- Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint
- 5+ year's relevant experience with a proven track record of strong team leadership.
- Excellent customer service, interpersonal and communication skills
#LI-Hybrid
#LI-LS1
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
